Origin

Service Manager – IRE

Origin

full-time

Posted on:

Location Type: Hybrid

Location: Sandyford • 🇮🇪 Ireland

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Job Level

Mid-LevelSenior

About the role

  • The Service Manager will be responsible for turning a new logo into a fully engaged Origina customer
  • Track pipeline for new logo opportunities; partner with the Territory Manager and Strategic Accounts Lead to prepare the onboarding plan and stakeholder map
  • Identify the right customer stakeholders; procurement, IT operations, security, licensing/entitlements, product owners, architects, L1 leads, and executive sponsors
  • Establish cadence and timeline so internal teams (L1, Licensing, Security, Customer Account Managers, Product Owners, Architects) are primed to engage immediately post‑signature
  • Own the customer onboarding journey end‑to‑end until Origina standards are fully implemented and understood
  • Coordinate fast, warm introductions between our teams and the customer teams
  • Design and deliver short, energised workshops that explain how Origina works, the key tools, and how to maximise value for the customer
  • Ensure clarity on service scope and responsibilities
  • Create and maintain the stakeholder matrix and action plan; secure attendance and engagement from both sides
  • Drive timely execution of the customer onboarding, service transition, and meet‑the‑experts touchpoints
  • Keep momentum high with structured updates to sales, Customer Account Managers, Pods, and leadership; escalate early where needed
  • Validate that connections are made before handover
  • Transition ownership to the Customer Account Manager and Pod with documented outcomes, decisions, contacts, risks, and next‑90‑day plan
  • Capture lessons learned to continually improve the playbook

Requirements

  • 5+ years in service delivery, customer success, program/project management, or complex onboarding in B2B technology
  • Proven record of cross functional orchestration across sales, delivery, and technical teams
  • Strong stakeholder mapping and facilitation skills; comfortable running concise, compelling workshops
  • Experience with enterprise customers and navigating multi layered organisations
  • Bachelor’s degree in business, marketing, or a related field
Benefits
  • Competitive compensation that rewards achievement
  • Hybrid, flexible working model
  • Family Health, Dental & Vision Insurance from day 1
  • Life insurance & Income Protection
  • 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
  • Generous Maternity & Paternity leave policies
  • 6% Pension match
  • €200 annual wellness benefits
  • €1,000 professional development benefit
  • Flexibility of working remotely from anywhere for up to 4 weeks per year
  • A dedicated Volunteer Day to give back to your community and support meaningful causes
  • Employee Assistance Programme
  • An inclusive environment with regular events organised by Engagement, and Diversity Committees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
service deliverycustomer successprogram managementproject managementonboardingstakeholder mappingfacilitation
Soft skills
cross functional orchestrationcommunicationworkshop deliveryengagementproblem solving
Certifications
Bachelor’s degree