Origin

Service Manager – IRE

Origin

full-time

Posted on:

Location Type: Hybrid

Location: Sandyford • Ireland

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About the role

  • The Service Manager will be responsible for turning a new logo into a fully engaged Origina customer
  • Track pipeline for new logo opportunities; partner with the Territory Manager and Strategic Accounts Lead to prepare the onboarding plan and stakeholder map
  • Identify the right customer stakeholders; procurement, IT operations, security, licensing/entitlements, product owners, architects, L1 leads, and executive sponsors
  • Establish cadence and timeline so internal teams (L1, Licensing, Security, Customer Account Managers, Product Owners, Architects) are primed to engage immediately post‑signature
  • Own the customer onboarding journey end‑to‑end until Origina standards are fully implemented and understood
  • Coordinate fast, warm introductions between our teams and the customer teams
  • Design and deliver short, energised workshops that explain how Origina works, the key tools, and how to maximise value for the customer
  • Ensure clarity on service scope and responsibilities
  • Create and maintain the stakeholder matrix and action plan; secure attendance and engagement from both sides
  • Drive timely execution of the customer onboarding, service transition, and meet‑the‑experts touchpoints
  • Keep momentum high with structured updates to sales, Customer Account Managers, Pods, and leadership; escalate early where needed
  • Validate that connections are made before handover
  • Transition ownership to the Customer Account Manager and Pod with documented outcomes, decisions, contacts, risks, and next‑90‑day plan
  • Capture lessons learned to continually improve the playbook

Requirements

  • 5+ years in service delivery, customer success, program/project management, or complex onboarding in B2B technology
  • Proven record of cross functional orchestration across sales, delivery, and technical teams
  • Strong stakeholder mapping and facilitation skills; comfortable running concise, compelling workshops
  • Experience with enterprise customers and navigating multi layered organisations
  • Bachelor’s degree in business, marketing, or a related field
Benefits
  • Competitive compensation that rewards achievement
  • Hybrid, flexible working model
  • Family Health, Dental & Vision Insurance from day 1
  • Life insurance & Income Protection
  • 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
  • Generous Maternity & Paternity leave policies
  • 6% Pension match
  • €200 annual wellness benefits
  • €1,000 professional development benefit
  • Flexibility of working remotely from anywhere for up to 4 weeks per year
  • A dedicated Volunteer Day to give back to your community and support meaningful causes
  • Employee Assistance Programme
  • An inclusive environment with regular events organised by Engagement, and Diversity Committees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service deliverycustomer successprogram managementproject managementonboardingstakeholder mappingfacilitation
Soft Skills
cross functional orchestrationcommunicationworkshop deliveryengagementproblem solving
Certifications
Bachelor’s degree