Origami Risk

Product Manager

• Leads, mentors, and inspires a team of Product Managers and Product Analysts, fostering a culture of collaboration and continuous improvement.
• Establishes clear expectations for the team’s use of AI throughout the SDLC, including research, discovery, delivery, and post-release evaluation.
• Guides the use of AI-assisted research techniques (e.g., synthesis, summarization, trend analysis) to improve speed and depth of customer, market, and competitive insights.
• Ensures the team uses AI to support content and artifact generation, including product requirements, PRDs, user stories, acceptance criteria, release notes, internal communications, and stakeholder-facing materials, while maintaining clarity, accuracy, and human judgment.
• Champions rapid prototyping and experimentation using AI-enabled tools to explore solution options, validate assumptions, and reduce time to learning.
• Provides oversight of the team, ensuring alignment with Software Development Lifecycle (SDLC) and underlying processes.
• Monitors and reports on product KPIs and business metrics to optimize the Product and ensure efficiency and effectiveness of the team and products.
• Develops and maintains deep expertise in the competitive landscape, including direct competitors, adjacent solutions, pricing strategies, and evolving marketing trends.
• Researches and identifies emerging AI, data, market, and technology trends to influence the product roadmap and promote innovation and differentiation.
• Uses data, experimentation, and AI-driven insights to validate roadmap prioritization and proposed solution builds, ensuring problems are worth solving and solutions deliver measurable value.
• Translates commercial strategy and competitive insights in clear product vision, and roadmap priorities to define and oversee a prioritized roadmap across the team of Product Managers for a single and clear strategic vision for suites of products/modules.
• Researches and identifies emerging market and technology needs to influence the market roadmap and promote innovation and differentiation.
• Uses data to validate roadmap prioritization and proposed solution builds.
• Ensures that we are solving the right problems and that these problems are worth solving.
• Advocates for the customer by proactively seeking out and engaging with clients to understand pain points and problems we need to solve for.
• Partners with cross-functional team to ensure successful rollout of team functionality and solutions in alignment with department procedures
• Communicates with other Product Managers and department leadership to ensure complementary/non-conflicting roadmaps.
• Partners with key stakeholders, including but not limited to design, architecture, marketing, and business representatives.
• Champions and models Origami Risk’s values (Prioritize Clients’ Trust and Success, Innovate with an Entrepreneurial Spirit, Collaborate and Win as a Team).
• Performs ongoing team member career development and performance evaluations in addition to the annual performance and compensation review process.

Group Product Manager – RMIS

Project Manager

• Creates and maintains all artifacts in standard Origami PM toolkit.
• Identifies and manages potential scope creep / out-of-scope.
• Works with Client Success Managers to ensure the necessary resources are allocated to the project.
• Works with Implementation Leads to ensure all deliverables have been assigned to a team member.
• Maintains implementation related data in Salesforce.
• Assists team with coordinating and scheduling meetings, both internal and external.
• Prepares and presents applicable client / project status reports, such as implementation status reports, executive steering committee reports, etc.
• Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing.
• Supports account management team in presenting and negotiating pricing and Statement of Work for change orders/expanded scope to client.

Project Manager – Service

Consultant

• Develops requirements and specifications based on bureau (ISO/NCCI) rules and forms to be implemented in the Origami bureau content repository.
• Works with System Integrator resources to define requirements, answer questions, test, and manage the implementation of bureau rates, rules, and forms.
• Supports Service to educate in the creation of client specific rating programs and answer questions related to bureau content.
• Tests and validates bureau content created in configuration tools.
• Aids sales by presenting the bureau solution to prospective clients and providing demos to other parties, as needed.
• Collaborates with technical product managers and development to identify, provide requirements, and coordinate changes to the Origami application that are needed to properly create, deliver, maintain, and transact bureau-based policies.
• Defines requirements related to external integrations into the bureau content.
• Supports the creation of documentation and training materials for bureau content.
• Other duties as assigned.

Bureau Solution Consultant

• Configures the Origami platform to meet client requirements
• Builds integrations
• Designs and builds data conversion mappings and resolves exceptions
• Deploys and configures Origami standard data conversions and builds custom Excel data conversions using tools in Origami Admin UI
• Builds and tests data conversion packages (using Microsoft SSIS), data conversion scripts, control balancing, data exceptions and data cleanup
• Collaborates with operations to establish and maintain data conversion best practice documentation, training materials, and library of standard update packages
• Maintains relationships with Data and other Technical resources at TPA and Carrier IT organizations
• Performs unit testing of assigned deliverables
• Plans and leads working sessions, both internal and external
• Coordinates data conversion related activities
• Teaches other project team members to ensure productivity and quality
• Identifies potential scope creep / out-of-scope work and escalates to Project Manager
• Acts as a mentor to less experienced Origami colleagues.

Data Consultant

Customer Support

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

Customer Service Manager

Manager

Overnight Stocking Manager

• Coordinates assignment of colleagues to implementation projects and ongoing support accounts
• Manages individual team member workloads
• Intervenes and maintains contact in difficult client situations to drive projects to a successful conclusion
• Accountable for meeting profitability and efficiency standards for client delivery
• Ensures that all team members record hours worked in accordance with Origami's time entry policy
• Ensures team members have the necessary tools, knowledge, skills to execute upon assigned deliverables
• Maintains service team assignments in Salesforce
• Accountable for ongoing quality of the data that drives service team metrics and for senior management reporting
• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions
• Identifies potential scope creep / out-of-scope work and escalates to Project Manager
• Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing
• Records hours worked in accordance with Origami's time entry policy
• Facilitates the execution of strategic and tactical initiatives throughout the year
• Provides innovative ideas for ongoing improvement and evolution of the service model
• Identifies and coordinates additional training opportunities for team members
• Responsible for daily performance management of team members
• Completes team member performance evaluations and manages the performance review and compensation process for their team members
• Provides coaching and oversight of each team member to ensure productivity and quality
• Acts as a mentor to less experienced Origami colleagues
• Assists with the training and onboarding of new Origami colleagues

Manager, Professional Services

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team members as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

Group Product Manager – RMIS

Project Manager

Project Manager – Service

Bureau Solution Consultant

Data Consultant

Customer Service Manager

Overnight Stocking Manager

Manager, Professional Services

Overnight Stocking Manager

General Merchandise Department Manager