Engagement Manager
Origami Risk
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Manages the day-to-day health of the client relationships within their project portfolio
- Ensures customer satisfaction targets are met for in-flight projects
- Supports and drives the actions of project team members, with authority to make resourcing decisions, in-line with defined process & protocol and in collaboration with senior leadership
- Manages resource allocations and collaborates with the PM and resource managers across the business to ensure the project is staffed for successful, on-budget execution
- Serves as the project owner and primary point-person with the client, involved third parties, and other key stakeholders
- Stewards and governs the project per defined processes to ensure success and mitigate risks through all phases of the project lifecycle, including scoping & requirement gathering, design, technical delivery, testing, go-live, and transition to post-implementation
- Intervenes and escalates with urgency and rigor when encountering a difficult client situation, technical limitation, cost overrun, etc.; course-corrects projects to get them back on plan
- Provides consultative guidance and functional and domain expertise (SME) to the client, third parties, and project team
- Ensures project delivery meets or exceeds established profitability and efficiency targets
- Maintains high standards of data quality to drive service team performance metrics and inform accurate executive reporting
- Manages change control and scope creep by partnering with PMs and technical resources to ensure scope increases are estimated, documented, and communicated to clients, and reflected in all project budget calculations.
- Serves as Deputy Director in ESC, shaping the project narrative and guiding client engagement and decision-making.
- Collaborates with PMs to ensure ESC presentations are strategically crafted, with content finalized and circulated at least 24 hours in advance.
- Ensures technical delivery teams proactively provide PMs with accurate dependency details, estimates, and due dates.
- Intervenes when issues arise or escalations occur to drive timely corrective actions.
- Provides timely, constructive performance feedback, both verbally and in writing, to project team members, sharing insights with their people leaders as needed.
- Acts as the primary point of contact for client feedback related to individual performance, proactively addressing concerns or praise.
- Informs performance evaluations and calibrations where applicable.
- Coordinates and escalates product and development items relating to the projects within their portfolio, in-line with defined processes.
- Makes decisions on the handling of approved Origami investments within published thresholds.
- Manages and resolves conflict amongst team members and escalates to people managers as needed.
- Identifies potential expanded sales opportunities and notifies and coordinates with the account management team.
- Signs off on resource allocations for their assigned projects.
- Reviews and pre-approves project estimates before inception read-outs, and provides recommendations to the Director for final approval.
- Provides innovative ideas for ongoing continuous improvement and evolution of the delivery model, processes, and professional services organization.
- Records hours worked in accordance with Origami's time entry policy.
Requirements
- Bachelor’s Degree in Computer Science, Computer Engineering, or business-related field.
- 7–10 years of experience in client-facing project management roles, or technology consulting.
- Proven track record of managing complex client engagements and delivering technology solutions.
- Experience working with cross-functional teams including engineering, product, and sales.
- Strong understanding of project lifecycle, budgeting, and resource planning.
- Strong attention to detail.
- Excellent verbal and written communication skills, including executive-level reporting.
- Ability to resolve conflicts, manage risks, and drive decision-making.
- Advanced Microsoft Office suite skills.
- Insurance industry experience preferred.
Benefits
- Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
- Paid Time Off – Flexible options plus 10 paid company holidays where available**
- Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
- Generous family leave options—including adoption and foster care placements
- Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
- Retirement Savings – 401(k) with company match up to 4%
- Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
- Education Assistance Program – to help colleagues pursue industry/role-specific certifications
- Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
- Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementclient engagementresource planningbudgetingtechnical deliveryrequirement gatheringdata quality managementperformance evaluationconflict resolutioncontinuous improvement
Soft skills
customer satisfactioncommunicationcollaborationproblem-solvingattention to detailleadershipdecision-makingconsultative guidancefeedback deliveryrisk management