Orgvue

Partner Success Manager

Orgvue

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Manage all aspects of day-to-day joint plans with our strategic partners, including:
  • Partner onboarding
  • Orienting our strategic partners to our support model and creating the program infrastructure required to ramp up and support ongoing usage of Orgvue within our partners’ consulting businesses
  • Establishing and mobilizing critical routines and feedback channels to manage our strategic relationship – e.g., COE development, enablement routines, Product feedback forums, etc.
  • Oversee the setup of partner-specific Orgvue tenants to be used for training, demos and/or storage of custom solutions
  • Partner enablement
  • Co-create and oversee a training and enablement plan to help partners build capability on the Orgvue platform and prepare for project delivery
  • Deliver agreed training to partner teams
  • Manage and execute core deliverables to the Partnership; for example:
  • Tailoring standard Orgvue enablement or sales content to fit specific alliance objectives or use cases
  • Setting up a community of practice within a partner environment
  • Partner management
  • Support Partner Sales in defining and managing joint plans across three key dimensions: go to market, product development, project delivery and enablement
  • Work with Partner Sales to establish goals and milestones for individual partners within region
  • Support day to day operational activities with the partner, including plan management and Orgvue tenant management across active projects
  • Collaborate with internal stakeholders and extended team members that are needed to support aspects of the joint plan (e.g. Marketing, Legal, Product, Technical Account Management, Partner Solutions, Enablement, Advisory, etc.)
  • Work with Sales team to support qualification of conversions of partner projects to direct license agreements
  • Regularly review NPS data within region and by partner to identify detractors or risk areas and mobilize risk mitigation plans
  • Work with Partner Sales to identify opportunities for new commercial models and opportunities to grow partnerships
  • Partner Program Development
  • Leverage and adapt assets developed for specific partners for consumption by the wider partner ecosystem, for example:
  • Case studies for practitioner training and development
  • Sales Training for Partners
  • Identify and support development of centralized standard assets based on needs identified at the region/account level
  • Contribute to the continuous development and improvement of the partner program

Requirements

  • Undergraduate or graduate degree in Business, Information Sciences or other related business disciplines.
  • Minimum of 3 years of experience in management consulting in the transformation, human capital, talent or OD consulting space.
  • Desirable - experience as a user of Orgvue.
  • Knowledge & Skills
  • Strong project management skills; need to be coordinating across our ecosystem to support our customers’ needs
  • Great presentation skills and professional service mindset; will need to be in front of our most strategic partners and our internal leadership teams on a daily basis managing expectations
  • Problem-solving skills; need to translate partner needs and requirements to practical solutions to drive value
  • Commercial mindset; need to be constantly thinking of how to prioritize and/or adjust components of the alliance plan in order to drive greater volumes of projects with our partners and to ultimately increase revenue potential for Orgvue and our partners
  • Technical literacy; ultimately will not need to be using Orgvue day to day, but will need to be literate in Orgvue technology and technical solutions
Benefits
  • Hybrid working - 1+ days a week in the London office
  • Wellbeing: Sanctus Coaching, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
  • Subsidised Gym Membership
  • Private Medical Insurance (including Dental and Vision) and Life Assurance
  • 25 days holiday (increasing to 30 days at a rate of 1 extra day per year)
  • Employer pension contribution of 5% of your gross salary, if you contribute a minimum of 3%
  • Season ticket Loan
  • Cycle to Work Scheme
  • Annual Discretionary Bonus**
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementpartner onboardingtraining and enablementprogram infrastructurefeedback channelscustom solutionssales content tailoringcommunity of practicerisk mitigationcommercial models
Soft Skills
presentation skillsprofessional service mindsetproblem-solving skillscommercial mindsetcollaborationcommunicationorganizational skillsleadershipadaptabilitystrategic thinking