Provide analysis for the agency’s Modernization Project.
Design, develop and configure new technical solutions to meet business objectives in coordination with vendors and agency technical and business staff.
Translate and communicate complex business problems and technical solutions to internal and external project partners and coordinate work efforts to achieve program and project goals and objectives.
Facilitate system design and testing meetings, acting as a subject matter expert to make informed decisions on behalf of the agency.
Provide policy and process expertise to guide system change implementation, analyze impacts on systems and configurations, and advise project leadership on operational design and policy options that support HECC’s goals.
Lead requirements gathering and validation, process mapping, and change management activities to support adoption of the new HECC systems, while coordinating testing, tracking success metrics, and ensuring a smooth transition to operations and maintenance with ongoing user support.
Develop and review project documentation—including business and functional requirements—to accurately capture current and desired outcomes for subsystems, reports, forms, and interfaces.
Evaluate user requests to identify training, system, or change needs; support production issue resolution and prioritization; and facilitate Go-Live readiness and user support activities.
Coordinate and support all phases of the HECC Modernization systems lifecycle—including planning, configuration, testing, training, and release—while serving as the primary liaison among stakeholders, developers, and end users.
Manage solution requests, track progress in Azure DevOps, support decision-making, and contribute to modernization efforts through collaboration, documentation, and change management activities.

Requirements

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work related to IT project management and/or IT business analysis.
Any combination of experience and education equivalent to seven years of experience in IT project management and/or IT business analysis.
Excellent verbal and written communication skills to effectively convey ideas, recommendations, and technical information with a variety of audiences.
Experienced in engaging with diverse communities through inclusive communication strategies that promote equity and align with agency goals.
Ability to work in a team environment with excellent team player and interpersonal skills, including the willingness to collaborate, share information and contribute to the team's success.
Attention to detail and the ability to organize and coordinate multiple work streams simultaneously to meet objectives and goals.
Self-motivated and organized with a proven ability to work autonomously and collaboratively to meet deadlines.
Experience evaluating the effectiveness and efficiency of operational processes or events that included requirements gathering, analysis, interpretation, and recommendations for an IT project.
Experience in assessment and analysis of business needs and system design.
Ability to actively participate and work closely with project staff, project leadership, and program staff regarding all phases of an IT project, with a good understanding of technical systems and process analysis.

Benefits

Competitive medical, vision and dental benefits package for the employee and qualified family members.
Opportunity to participate in a deferred compensation savings program.
A fabulous retirement program.
Work-life balance!
11 paid holidays per year.
3 additional paid "Personal Business Days" per year.
8 hours of sick leave accumulated every month.
Progressive vacation leave accrual, starting at 10 hours per month, with increases every 5 years.
Hybrid remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT project managementIT business analysisrequirements gatheringprocess mappingchange managementsystem designtechnical solutions developmentimpact analysisproject documentationuser support

Soft Skills

verbal communicationwritten communicationteam collaborationinterpersonal skillsattention to detailorganizational skillsself-motivationinclusive communicationanalytical thinkingproblem-solving