Orderly Wellness Corporation

Data Engineer

• Own and extend ELT pipelines connecting five business systems into BigQuery via Heroku Connect, Fivetran, and custom ingestion
• Design and maintain dbt models following star schema patterns (staging → intermediate → marts), including incremental strategies and testing
• Solve cross-system identity resolution across three CRMs with different identifier schemes
• Build and maintain data quality frameworks: automated testing, schema drift detection, and pipeline observability
• Define and implement reverse ETL workflows to push warehouse-derived segments back into Salesforce and Ontraport for marketing and operations teams
• Build and maintain Looker dashboards to surface key metrics; provide ad hoc analysis for strategic decisions
• Collaborate with engineering to ensure reliable data replication from production systems
• Evaluate orchestration tooling and scale the platform as the team grows

Customer Success Manager

• Answer inbound patient calls in a timely, professional manner
• Make outbound calls for follow-ups and issue resolution as needed
• Assist patients with order status and shipping updates
• Billing and payment inquiries
• Account updates
• General non-clinical medication guidance
• Document all call details in the CRM
• Meet or exceed established KPIs, including call quality scores and first call resolution

Data Engineer

Customer Success Agent – Tier 1