Customer Success Agent – Tier 1

Orderly Wellness Corporation

Customer Success Agent assisting patients with inquiries and support through phone interactions. Focusing on maintaining high-quality patient experience and resolving routine inquiries in a remote setting.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $29 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound patient calls in a timely, professional manner
Make outbound calls for follow-ups and issue resolution as needed
Assist patients with order status and shipping updates
Billing and payment inquiries
Account updates
General non-clinical medication guidance
Document all call details in the CRM
Meet or exceed established KPIs, including call quality scores and first call resolution

Requirements

What you’ll need

High school diploma or equivalent
1+ year of call center or phone-based customer service experience
Reliable high-speed internet and dedicated home workspace
Ability to work scheduled shifts in a remote setting

Benefits

Comp & perks

medical, dental, and vision coverage with strong employer contribution
FSA and HSA options (with potential employer contributions)
401(k) with company match
generous paid time off
paid parental leave
mental health and family-planning support
access to professional development resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencecustomer service experienceCRM documentationbilling inquiriespayment inquiriesorder status updatesissue resolutioncall quality scoresfirst call resolution

Soft Skills

professional communicationtimelinessreliabilityproblem-solvinginterpersonal skills

Certifications

high school diploma