Director, EDI & API Network Configuration
Orderful
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Job Level
About the role
- Own end-to-end workflows and standards for all configuration streams, including EDI account requirements, certification, and label template governance.
- Establish and monitor high-precision SLAs, QA checks, and metrics (throughput and rework rates) to ensure production-grade execution.
- Lead a high-performing configuration team through coaching, work allocation, and the development of rigorous training standards.
- Build and maintain an intake model that aligns team resources with business priorities, customer tiers, and go-live timelines.
- Collaborate with technical teams to automate manual configuration steps and improve self-service tooling for scaling.
- Proactively identify and resolve connectivity risks, such as channel instability or coverage gaps, to prevent downstream escalations.
- Drive initiatives to eliminate recurring defects and improve the overall efficiency of the onboarding ecosystem.
Requirements
- Established Operations Leader: A proven track record of leading production-style teams in high-scale environments like B2B integration, fintech, or logistics.
- Deep Domain Expertise: Demonstrated success in setting operational metrics (SLAs) and running high-accountability teams focused on technical configuration.
- Process Architect: Accomplished at building repeatable systems, enforcing rigorous standards, and managing complex cross-functional workflows.
- Strategic Communicator: Strong leadership skills with the ability to coordinate work across Customer Ops, Product, and Engineering departments.
Benefits
- Unlimited PTO
- A week off for everyone in December during the winter holiday period
- Competitive Compensation
- Lifestyle Work From Home Benefit
- Health Insurance (Life, Medical, Dental, Vision, EAP)
- Stock Options
- Weekly Yoga
- Progressive Work Environment
- Opportunity to make significant impact on the growth of a company
- Remote Work Flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EDISLAQA checksmetricsconfigurationautomationself-service toolingdefect eliminationonboarding ecosystem
Soft skills
leadershipcoachingwork allocationstrategic communicationcollaboration