You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with.
Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems.
Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.
Execute and build on our customer training procedures so our customers can learn our technology easily.
Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.
Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.

Requirements

Outstanding, customer-centric communication skills.
Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.
You are a resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions.
Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
Ability to effectively communicate technology topics from our engineering team to our customers.
Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across California and Washington state).
Experience working with ERP systems and CRMs (HubSpot, Salesforce).

Benefits

Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium
As an early employee, you'll receive equity compensation
We move fast, and sometimes this means staying late or working weekends

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer-centric communicationproblem-solvingorganizational abilitiesrelationship buildingresilienceinnovationadaptabilityprioritizationfeedback provisiontraining execution