Orchard

Customer Success Manager

• You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with.
• Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems.
• Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.
• Execute and build on our customer training procedures so our customers can learn our technology easily.
• Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.
• Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.

Operations

• Visit customer farms and scan their fields with our AI-powered camera systems to collect valuable farm data.
• Drive ATVs up and down the rows of a farm, "scanning" trees, vines, and plants, frequently for hours at a time.
• Conduct precise field scouting involving counting trees, vines, fruit, etc, to collect ground truth data for our AI-powered camera systems.
• Regularly drive 1-3 hours to customer farms for customer training and deployments.
• Provide hands-on support, troubleshooting, and training for our FruitScope vision systems.
• Conduct on-farm demos for prospective customers.
• Regularly engage with customers to ensure ongoing satisfaction, and relay customer insights, requests, and suggestions back to our customer success and engineering teams.

Field Operations Technician

Growth Marketing

• Manage a 7-figure marketing budget, setting and managing to ambitious KPIs across Paid Search, Paid Social, and other new channels
• Create a testing strategy that encompasses testing within existing channels and identifying and executing tests in new channels
• Work with our no-code web development tooling and product teams to test new landing page experiences, segmentation, and targeting tactics
• Collaborate with internal creative team to launch customer-centric creative tests across a variety of formats (ex: static, video, testimonials)
• Maintain and share weekly reporting dashboards, ensuring you’re digging into the “why” behind campaign performance
• Build a deep understanding of our customer funnel, ensuring your channels are driving high-quality leads

Growth Marketing Manager, Paid Digital

General Counsel

• Act as a legal swiss-army knife across several different legal practice areas focusing on commercial and regulatory issues
• Negotiate and structure complex commercial contracts, partnerships, and joint ventures
• Work with real estate brokerage, mortgage, title, and closing services business lines to ensure compliance
• Innovate and streamline service delivery maintaining compliance with state laws
• Partner with Product & Engineering Teams for product design balancing innovation with legal risk
• Engage with and build relationships with state regulators
• Manage outside law firms while balancing cost and effectiveness
• Lead development of Data Privacy and Information Security policies
• Involvement in equity and debt financings, and strategic M&A transactions.

Customer Success Manager

Field Operations Technician

Field Operations Technician

Field Operations Technician

Growth Marketing Manager, Paid Digital

Associate General Counsel