Customer Success Associate

Orbital

full-time

Posted on: 2/26/2026

Location Type: Hybrid

Location: New York City • New York • United States

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💰 $95,750 per year

About the role

Own and Elevate Customer Support
Manage inbound support channels and ensure timely, high-quality resolution.
Build deep product literacy and become a trusted product expert internally.
Identify recurring themes and share structured feedback with Product and Engineering.
Support Adoption & Delivery
Assist with onboarding, training sessions, and rollout initiatives.
Prepare materials and coordinate customer enablement efforts.
Join in-person client visits and implementation sessions.
Build Domain & Commercial Expertise
Learn how enterprise SaaS renewals and expansions are run.
Observe and participate in executive-level conversations.
Develop the communication skills and customer instincts required to progress into full account ownership.

Has 1–2 years in Customer Success or
Has experience working within a law firm (e.g., solicitor training contract, associate, real estate legal experience)
Or has exposure to legal tech and wants to move into SaaS
Strong written and verbal communication.
Intellectual curiosity about AI and technology.
High ownership mentality.
Comfort interacting with senior legal stakeholders.
Ambition to grow into an end-to-end portfolio owning role.

Benefits

401(k) Plan: Match 100% of contribution up to 4% of salary.
Paid Time Off (PTO): 20-days per year.
Sick Time off: 40 hours
Health Insurance: Competitive medical, dental, and vision plan.
Professional Development: $1,200 stipend per year
Commuter Benefits: Allocate pre-tax earnings to cover eligible commuting expenses.
In-Office Perks: Late night office dinner and weekly team meals.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong written communicationstrong verbal communicationintellectual curiosityhigh ownership mentalitycustomer instinctsambition to grow