Customer Success Manager
Orb
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $140,000 - $160,000 per year
About the role
- Manage the customer relationship post-contract signing
- Forecast renewals with high accuracy
- Conduct Health Checks and Business Reviews
- Engage with Product on customer requests
- Understand customer requirements and provide advice
- Advocate for wider adoption of the Orb platform
- Become an expert on the Orb platform
Requirements
- 5+ years of customer-facing experience in high growth SaaS and/or B2B startups
- Excellent communication and interpersonal skills
- Knowledge of cloud architectures and data infrastructure technologies
- Executive presence and instinct with VPs & C-level
- Experience with managing several personae within an account
- Consultative mindset
- Proven track record in planning and executing successful Business Reviews and Health Checks
- Ability to work US east coast business hours
- Familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus!
- Functional knowledge of SQL is also a plus!
Benefits
- Excellent medical, dental, and vision insurance
- One Medical membership
- Unlimited PTO plus an additional week off between Christmas and New Year’s
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
- Annual learning & development stipend
- Meaningful equity in the form of stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud architecturesdata infrastructure technologiesSQLbilling platformsfinance conceptsDeferred Revenue
Soft Skills
communication skillsinterpersonal skillsexecutive presenceconsultative mindsetplanningexecuting Business Reviewsexecuting Health Checks