Manage the customer relationship post-contract signing, including owning accountability for achieving timely Deployment and Adoption during onboarding
Forecast renewals with high accuracy and a plan to mitigate risk
Conducting Health Checks and Business Reviews to ensure our customers achieve great ROI and have a high likelihood of renewing and expanding
Engage with Product on customer requests, helping to prioritize while wearing both a customer and company hat
Understand customer requirements requirements, analyze business processes, identify and advise on opportunities for them to leverage Orb
Advocate strategically for wider adoption of the Orb platform with customers not taking full advantage of our capabilities
Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing

Requirements

5+ years of customer-facing experience in high growth SaaS and/or B2B startups
Excellent communication and interpersonal skills, with the ability to effectively convey complex concepts to technical and non-technical stakeholders
Knowledge of cloud architectures and data infrastructure technologies
Executive presence and instinct with VPs & C-level, while also delivering personal interactions to practitioners in the day to day
Experience with managing several personae within an account as you will interact with Billing Engineers, BizOps, PMs, Finance and Execs
Curious, politely persistent, able to break through vendor fatigue with key contacts
Consultative mindset, always looking to advise on a more efficient and better way to operate
Proven track record in planning and executing successful Business Reviews and Health Checks
Ability to work US east coast business hours
Familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus!
Functional knowledge of SQL is also a plus!

Benefits

Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year’s
401k plan
16-week paid parental leave with equity vesting
Commuter stipend
Catered lunches in the office
Annual learning & development stipend
Meaningful equity in the form of stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud architecturesdata infrastructure technologiesSQLbilling platformsfinance conceptsUsage-Based Billing

Soft Skills

communication skillsinterpersonal skillsconsultative mindsetcuriositypersistenceexecutive presenceability to convey complex conceptsaccount management