Operations Key Account Specialist
Orange County Academy of Sciences and Arts
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • United States
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About the role
- Ensure the success and satisfaction of OCASA Life Science key customers acting as their primary point of contact within the organization.
- Build strong client relationships from an operational perspective to maintain ongoing services.
- Collaborate with various internal departments to ensure they fulfill all customer requests and / or resolve any client's issues.
- Develop and implement strategic account plans aligned with clients' goals and objectives.
- Address and resolve client concerns, inquiries, and escalations in a timely and effective manner.
- Assist with study validation activities.
- Generate project database and maintain accurate project documentation files.
- Monitor and oversee the operational performance of key client accounts, ensuring service delivery meets or exceeds agreed-upon standards.
Requirements
- Excellent verbal and written communication skills including good command of English and Spanish language.
- Strong customer service and interpersonal skills for dealing with different types of clients.
- Exceptional analytical skills for interpreting client data.
- Computer proficiency in word processing and spreadsheet applications.
- Time management and multitasking skills to handle multiple tasks and clients at once.
- Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Strong organizational skills, proven track record of quality, accuracy and attention to detail.
- Demonstrated ability to work in a fast-paced environment while maintaining organizational skills and a demonstrated ability to meet deadlines.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
study validationproject database managementproject documentation
Soft Skills
verbal communicationwritten communicationcustomer serviceinterpersonal skillsanalytical skillstime managementmultitaskingorganizational skillsattention to detail