Oral Roberts University Alumni

Counselor

• The ORU One Stop Counselor serves as part of a centralized team, delivering a student-first approach to service excellence.
• Supports enrollment growth by providing a seamless and integrated experience across key student service areas, including the Registrar, Financial Aid, Student Accounts, and Student Success.
• Acts as a primary point of contact for current students and their families, offering expert support, solving problems, and responding to inquiries with care and professionalism.
• Deliver a high-quality front-line experience for ORU students and families by creating a welcoming, supportive, and service-oriented environment.
• Respond to walk-in, phone, email, and virtual inquiries regarding enrollment, billing, financial aid, student records, holds, and registration processes.
• Communicate promptly and effectively, balancing task completion with personal connection.
• Investigate and resolve student concerns by researching issues and determining appropriate actions.
• Exercise sound judgment, escalate issues as necessary, and keep students informed throughout the process.
• Utilize multiple software platforms such as Salesforce (CRM), Vision (student information system), Banner (ERP), and D2L (LMS) to conduct thorough reviews and provide holistic student support.
• Collaborate effectively in a team environment while demonstrating initiative, accountability, and a commitment to student success.
• Provide exceptional customer service through active listening, critical thinking, and the ability to respond appropriately to diverse student needs.
• Availability to work flexible hours, including evenings and weekends, as needed.
• Meet or exceed service performance metrics.
• Support departmental initiatives and complete special projects as assigned.
• Provides proactive coaching and support to senior-level students, building consistent relationships that promote persistence, self-efficacy, and successful degree completion through graduation.
• Monitors academic progress and readiness for graduation, confirming completion of senior audits, advisor meetings, graduation applications, and required evaluations (including LEAP program requirements).

• The International Education Counselor will manage recruitment efforts for recruiting international prospective students to ORUs on-campus programs.
• Performs recruitment and enrollment counselor functions for the international territory of Latin America (including Spain), developing intentional and engaged relationships with prospective international students and their families.
• Works to assist prospective students with all aspects of their application, admission file, scholarships and financial guarantee, and visa immigration process.
• Responds to all contacts received and initiates correspondence via e-mails, phone calls, text messages, online meetings, virtual events, social media, mailings, etc.
• Tracks the success of marketing and recruitment efforts toward international students and their families.
• Analyzes and categorizes interest levels of inquires received, rating the quality and validity of interest levels from various resources, determining what defines a potentially high-yielding, high-interest prospect versus one that is not.
• Utilizes Salesforce, ORUs CRM system, to track and record interactions with students.
• Uses other systems as required to manage student progress toward enrollment.
• Contributes to the development of communication, marketing, and recruitment strategies in support of ORUs international goals.
• Maintains a thorough knowledge of all ORU program options.
• Manages travel itinerary to include conferences, churches, schools, alumni gatherings, ministry events and other assemblies that would be advantageous for recruitment.
• Covers assignment for the purpose of networking with leaders of organizations, attending fairs, schools and ministries.
• Serves as a guest speaker, discussing a variety of higher education topics including but not limited to scholarships, aspects of studying in an undergraduate, graduate or online program and particular financial concerns.
• Coordinates all travel, lodging and paperwork requirements, including preparation and proper filing of the travel requisition, airfare requisition, vehicle requisition, flight itinerary and trip reports.
• Serves as a representative for undergraduate on-campus programs to international markets, as well as a knowledgeable connector for other University international programs; including but not limited to, graduate, online, non-credit, partnership, missions, study abroad, etc.
• Utilizes social media, Zoom, WhatsApp, etc. where appropriate to foster relationships with prospects during the recruitment cycle, keep students informed about needed steps to enroll and succeed at ORU, as well as other pertinent University policies, happenings, etc.
• Conducts off-hour social media interactions with international prospects as needed.
• Conducts research and personal development activities including attending seminars, and publication research to keep abreast of international education interests, market changes, new opportunities, etc.
• Hosts online webinars and meetings for international students to promote ORU enrollment steps and create connections as necessary.
• Other special projects and administrative duties as assigned by the AVP of International Student Relations or University administration.

Counselor

International Education Counselor – Latin America