OpusClip

Customer Success Manager

• Own Customer Outcomes and Relationships
• Manage a portfolio representing approximately $2 million in ARR across business and enterprise customers.
• Lead customer onboarding and help teams reach value quickly.
• Build trusted relationships with day-to-day users, champions, and executive stakeholders.
• Develop success plans and run proactive check-ins, business reviews, and on-site meetings for strategic accounts.
• Understand each customer's content workflow, goals, and constraints, then advise them on how to get more value from OpusClip.
• Monitor product usage, engagement, and stakeholder sentiment to identify risk early and create a clear recovery plan.
• Represent the voice of the customer to our product, sales, and technical teams.
• Own Renewals and Organic Growth
• Own the renewal pipeline for your book of business from early planning through signature.
• Maintain accurate CRM records, forecasts, next steps, and risk assessments—no last-minute surprises.
• Lead renewal conversations and negotiate commercial terms within your scope.
• Identify and close natural expansions, such as additional seats or usage within an existing team.
• Bring Account Executives into larger or more complex opportunities involving a new team, buyer, or enterprise-wide sale.
• Balance customer advocacy with sound commercial judgment and long-term retention.
• Operate Like an Owner
• Prioritize effectively across onboarding, strategic accounts, renewals, and at-risk customers.
• Diagnose problems independently and bring proposed solutions, not just escalations.
• Create lightweight, repeatable processes where they help, without waiting for perfect systems or extensive support.
• Collaborate closely with Sales on handoffs, expansion opportunities, and account strategy.
• Partner with technical specialists when customers need help with APIs, livestreaming, or advanced workflows.
• Share patterns and learnings that improve the customer experience and the broader B2B business.

Account Executive

• Own the Full Sales Cycle
• Prospect into target accounts and generate a meaningful share of your own pipeline.
• Run thoughtful discovery that uncovers business needs, workflows, decision criteria, and measurable value.
• Deliver compelling product demonstrations tailored to users, champions, and executive buyers.
• Build business cases, multi-thread across buying groups, navigate procurement and security, and lead negotiations through signature.
• Close both faster-moving business and mid-market opportunities and complex enterprise deals.
• Maintain a balanced pipeline rather than relying on a single large opportunity to hit your target.
• Own accurate CRM hygiene, forecasting, next steps, and deal strategy.
• Help Build an AI-Native Go-to-Market Motion
• Partner with our GTM engineer to use AI, data, and automation to identify and engage high-potential accounts.
• Test new outbound strategies, messaging, use cases, pricing, and positioning.
• Adapt as we expand from media into new customer segments, including marketing teams at technology, financial services, and other enterprises.
• Turn what you learn in the market into actionable feedback for Product, Marketing, Customer Success, and leadership.
• Help improve the sales motion without waiting for a complete playbook.
• Close the Right Customers
• Qualify rigorously for customer need, urgency, product fit, and likelihood of long-term success.
• Sell with integrity and avoid forcing deals that are unlikely to adopt or renew.
• Partner closely with Customer Success on clean handoffs and durable account plans.
• Identify expansion paths while setting realistic expectations with customers.