OpusClip

Customer Success Manager

• Own a portfolio of B2B customers across search, API, and enterprise segments
• Monitor customer health using data (usage metrics, engagement, health scores) to identify at-risk accounts early
• Conduct structured onboarding, check-ins, and quarterly business reviews
• Develop custom success plans for strategic accounts
• Surface issues and escalate early with proposed solutions. No surprises.
• Own the renewal pipeline for your book of business
• Close renewals up to $20k independently
• Escalate larger renewals to Account Executives or Head of Enterprise Revenue
• Maintain accurate forecasting and pipeline visibility
• Drive on-time renewals. No last-minute scrambles
• Develop and document repeatable playbooks for onboarding, check-ins, and QBRs
• Create automated sequences and self-serve resources for lower-touch accounts
• Contribute to one-to-many programs (webinars, office hours, customer newsletters)
• Collaborate with data teams to build dashboards that track customer and team success
• Establish early warning systems to identify customers going off track
• Provide regular reporting on account health, renewal pipeline, and risks
• Structure customer feedback and relay it to product teams to inform the roadmap
• Share learnings with the team and help onboard future hires
• Opportunity to grow into team lead as the Customer Success team expands

Graphics Designer

• Own the end-to-end design and build of our marketing website, landing pages, and digital experiences.
• Design responsive, mobile-first layouts and interactions in Figma and Rive.
• Build high-quality, production-ready pages directly in Webflow.
• Create smooth, lightweight UI animations and micro-interactions using Rive.
• Translate marketing goals and brand direction into visually compelling, user-centered designs.
• Partner closely with marketing stakeholders to develop conversion-optimized landing pages for campaigns, product launches, and events.
• Ensure visual and brand consistency across all experiences.

Senior Web, Visual Designer

Video Editor

• Research trending faceless short-form videos and maintain a library of references, style studies, and experiments.
• Create demo videos and test fresh editing techniques, transitions, and AI tools.
• Share findings, insights, and ideas with the team to spark new directions.
• Explore new editing styles and experiment with creative approaches rather than producing polished ads.
• Collaborate with Product & Design team members to inform product and creative direction.

AI Short-form Video Editor Intern

Customer Support

• Deliver world-class support to creators worldwide; act as first point of contact for users.
• Handle customer inquiries via live chat and email.
• Resolve product issues with speed and empathy, ensuring high customer satisfaction (CSAT).
• Proactively acknowledge customers, escalate complex cases, and issue fair credit refunds when appropriate.
• Document customer feedback and pain points for Product and Engineering teams.
• Maintain clear SOPs, playbooks, AI runbooks, Intercom macros, and Help Center articles to improve scalability and self-service.
• Contribute to continuous improvement of CX processes.

Customer Support Specialist

COP 2,600,000 - COP 3,000,000 per month