Opus1.io

Product Designer

• Define and drive the end-to-end information architecture and user journey mapping for our products.
• Standardize and streamline our existing design systems, consolidating legacy approaches into a cohesive, scalable framework.
• Interview users, lead usability testing, and advocate for iterative design improvements based on user and stakeholder feedback. Establish and lead user research and usability interview practices.
• Translate user research findings into actionable design solutions, creating wireframes, prototypes, and high-fidelity designs primarily using Figma.
• Lead usability testing and advocate for iterative design improvements based on user and stakeholder feedback.
• Identify high value areas of the application that are not intuitive and, in tandem with PM prioritization and Engineering feasibility, recommend frictionless workflows to improve adoption.
• Manage and mentor contractors (and, in the future, additional ICs), ensuring quality and consistency across all user touchpoints.
• Collaborate closely with Product Management, Engineering, Customer Success, and Marketing to ensure seamless handoffs, prioritized user needs, and stakeholder alignment.
• Design for both non-technical users and sophisticated administrators in the performing arts space, developing experiences for web and mobile applications.

Senior UX Designer

Sales Development Rep

• Identify and research potential leads through various channels, including online research, social media, and industry events.
• Conduct outreach via phone, email, and social media to engage potential clients and introduce Opus1.io’s products and services.
• Evaluate the needs and challenges of potential clients to determine if they are a good fit for our solutions, and qualify leads based on established criteria.
• Work closely with the sales team to ensure a smooth transition of qualified leads and participate in strategy sessions to refine outreach approaches.
• Maintain accurate records of lead interactions and status updates in the CRM system, ensuring all data is up-to-date and accessible.
• Schedule and set up meetings or calls between qualified leads and sales executives, ensuring all relevant information is communicated effectively.

Sales Development Representative

Revenue Operations

• Own and manage the HubSpot CRM — build and optimize workflows, pipelines, sequences, and custom reports
• Partner with Sales, Marketing, and Customer Success to streamline revenue-driving processes and lead routing
• Monitor lead-to-customer funnel performance and identify bottlenecks, gaps, or opportunities for automation
• Create and maintain dashboards that provide cross-functional visibility into customer lifecycle and revenue KPIs
• Ensure data cleanliness and consistency across systems and support integrations between HubSpot and other tools (e.g., Stripe, SaaS metrics, ticketing systems)
• Serve as a strategic partner to leadership in forecasting, pipeline management, and revenue modeling
• Collaborate across Customer Success, Marketing, Sales, Finance, and Product to ensure a unified experience and provide amazing customer service to our employees
• Continuously gather feedback from internal teams and clients to inform improvements in systems, operations, and support

RevOps Administrator

Product Manager

• Own key product areas that delight and retain our core user base while scaling into new performing arts verticals
• Translate business goals and customer insights into clear product strategies, roadmaps, and requirements.
• Conduct market and competitive research, distilling findings into actionable insights to inform strategic bets and long‑term product direction.
• Partner with design, engineering, and customer-facing teams to deliver features that are well prioritized, well launched, and widely adopted.
• Drive product discovery by deeply understanding user needs, running experiments, and using data to inform decisions.
• Collaborate closely with leadership on cross-functional alignment, product operations, and scalable best practices.
• Drive cross-functional go‑to‑market enablement initiatives to align product strategy with sales, marketing, and customer success teams, ensuring effective launch readiness and revenue impact.
• Establish measurable success criteria for product initiatives and use insights to drive continuous improvement.
• Support post‑launch adoption programs by collaborating with marketing and customer success to ensure sustained engagement.
• Help define and refine product processes as the org grows, bringing structure and clarity to how we plan, execute, and measure success.
• Mentor other PMs, modeling best-in-class product thinking, execution rigor, and stakeholder communication.
• Contribute to building a culture of curiosity, collaboration, and continuous improvement.

Senior Product Manager

Learning and Development

• Serve as the product knowledge expert on the Onboarding team, building deep expertise across all modules and workflows
• Develop and deliver internal training for the CX team, ensuring every teammate is equipped with the knowledge to support customers
• Create and maintain customer-facing product documentation, including onboarding guides, training resources, and self-service materials
• Establish and drive a documentation hygiene program, ensuring our resources are accurate, up-to-date, and easy to use
• Champion the voice of the customer and CX team, proactively communicating where improvements to training, processes, or documentation are needed
• Shape the future of product education, laying the groundwork for scalable training programs as Opus1 grows

Senior UX Designer

Sales Development Representative

RevOps Administrator

Senior Product Manager

Onboarding and Product Training Specialist