Opus1.io

Learning and Development

• Serve as the product knowledge expert on the Onboarding team, building deep expertise across all modules and workflows
• Develop and deliver internal training for the CX team, ensuring every teammate is equipped with the knowledge to support customers
• Create and maintain customer-facing product documentation, including onboarding guides, training resources, and self-service materials
• Establish and drive a documentation hygiene program, ensuring our resources are accurate, up-to-date, and easy to use
• Champion the voice of the customer and CX team, proactively communicating where improvements to training, processes, or documentation are needed
• Shape the future of product education, laying the groundwork for scalable training programs as Opus1 grows

Onboarding and Product Training Specialist