Customer Success Manager

Opus Training

full-time

Posted on: 2/1/2026

Location Type: Remote

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💰 $70,000 - $90,000 per year

About the role

Build strong, long-term relationships with customers as the trusted, consultative advisor on training product functionality
Onboard and support onboarding of new customers including leading implementation and training calls
Conduct regular reporting to ensure customers optimize our product/service, issues are resolved effectively, and customer goals are met
Monitor and service ongoing emails, calls, and live chats with platform users within required SLA
Troubleshoot technical issues raised by customers, and uncover new ways to improve our product
Support deployment of survey initiatives in order to methodically receive customer feedback
Participate in on-call rotation alongside the Customer Success Team for off-hour coverage
Partner cross-functionally on projects to improve the customer experience via feedback, insights, and internal process improvements

3+ years in a Customer Success, Relationship Management, Account Management, or similar role
Experience building and maintaining relationships, while working to mitigate churn and drive engagement
Empathetic, positive attitude with a desire to help our customers reach their goals
Experience working with customers with multiple units and stakeholders within an organization
Exceptional communication skills, highly organized, collaborative and detail oriented
Experience working in a hospitality environment is a plus
Familiarity with productivity tools such as Salesforce, Intercom, G Suite and Zoom a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

relationship managementcustomer successempatheticpositive attitudecommunication skillshighly organizedcollaborativedetail oriented