Opus Medical

Client Services Representative

• Develop and execute a sales strategy specific to the assigned territory that aligns with organizational growth goals and market dynamics.
• Drive full-cycle sales efforts from lead generation and qualification through proposals, contracting, and closing.
• Manage a dynamic pipeline of opportunities across payors, employers, third-party administrators, and other viable options for the company’s product offerings.
• Collaborate with Marketing and Clinical teams to develop compelling, clinically grounded messaging tailored to decision-makers.
• Build and sustain high trust relationships with key stakeholders, insurance executives, case management directors, and benefit consultants.
• Attend and present at regional healthcare events, roundtables, and thought leadership forums to promote the company’s brand and services.

Regional Sales and Client Services Manager

Manager

• Nurse liaison who coordinates care and communicates pertinent medical information among the Injured Worker, the Insured, and the Carrier to facilitate appropriate treatment.
• Deliver efficient, cost-effective communication for work injuries, MVAs, liability claims, LTD/STD, and other referred services.
• Follow all policies/procedures in the Case Management (CM) plan; retain accountability for the CM process.
• Accept referrals as assigned by the Director of Case Management.
• Make initial contacts per CM plan; schedule initial assessment; obtain date of next physician appointment.
• Confirm assignment with referral source; clarify special handling instructions.
• Build professional relationships with clients; treat claimants with dignity.
• After physician appointments, contact Carrier and Insured per protocol; maintain ongoing communication with Injured Worker, Insured, and Carrier.
• Record data and billing in CaseAnyplace; submit timely monthly reports (Preliminary, Initial, Progress, Closing).
• Attend physician appointments; obtain diagnosis, prognosis, treatment plan, rehab length, estimated RTW (modified/regular duty), and MMI/Full Recovery as appropriate.
• Refer to Vocational Counselor for job analyses (modified/regular duty) when appropriate and approved by Carrier.
• Recommend IME physicians; coordinate and attend IMEs.
• Coordinate transportation as needed.
• Provide translation as needed (for bilingual nurses).
• Monitor treatment plan; attend therapy sessions when appropriate; maintain contact with therapists for updates.
• Request transfer of files to Vocational Counselor when appropriate (LMS, Voc Rehab).
• Assist Carrier/Insured with RTW planning (modified or regular duty).
• Provide information to Defense Attorneys as appropriate.
• Promote teamwork with all staff members.
• Maximize accurate, appropriate billable hours per monthly target (8 hrs/day).

Regional Sales and Client Services Manager

Field Nurse Case Manager