Optus

Manager

• Manage customer-facing projects, ensuring timely delivery and high-quality outcomes.
• Collaborate with service and sales teams to align resources with customer requirements.
• Monitor SLAs and internal metrics; implement remediation plans when needed.
• Identify trends in customer or department activity and develop action plans.
• Draft and review project SOWs, develop project plans and schedules.
• Create documentation and provide training on processes and policies.
• Maintain an individual caseload while supporting the team and covering absences.
• Model behaviors aligned with Optus’ Core Values and Code of Ethics.
• Train, guide, and develop direct reports to meet organizational goals.
• Facilitate team meetings, hold one-on-ones, and address performance issues.
• Provide guidance on complex problems and customer interactions.
• Drive process improvements through suggestions, teams, and root cause analysis.
• Engage directly with customers to ensure satisfaction.
• Perform other duties as assigned.

Project Delivery Manager

• Manage customer-facing projects, ensuring timely delivery and high-quality outcomes
• Collaborate with service and sales teams to align resources with customer requirements
• Monitor SLAs and internal metrics; implement remediation plans when needed
• Identify trends in customer or department activity and develop action plans
• Draft and review project SOWs, develop project plans and schedules
• Create documentation and provide training on processes and policies
• Maintain an individual caseload while supporting the team and covering absences
• Model behaviors aligned with Optus’ Core Values and Code of Ethics
• Train, guide, and develop direct reports to meet organizational goals
• Facilitate team meetings, hold one-on-ones, and address performance issues
• Provide guidance on complex problems and customer interactions
• Drive process improvements through suggestions, teams, and root cause analysis
• Engage directly with customers to ensure satisfaction
• Perform other duties as assigned

Business Development Rep

• Identify prospect opportunities within target customer profile.
• Ensure necessary production to achieve sales goals as measured by the established Revenue and Gross Profit Contribution goals.
• Provide monthly and quarterly sales forecasts.
• Partner closely with Marketing and the Business Development Representative (BDR) team to drive new lead generation initiatives and support pipeline growth.
• Developing action plans to grow sales volume for each qualified prospect.
• Selling Optus’ full product suite to new customers.
• Can create opportunities by initiating contact with prospects and generating interest.
• Prospecting and gaining commitments from new multi-site accounts.
• Can articulate Optus’ product and service offerings and value proposition.
• Model appropriate behavior regarding Optus’ Core Values and Code of Ethics Policies and supports Optus’ team approach to Quality.

Project Delivery Manager

Project Delivery Manager

Business Development Manager, National Accounts