Optus

Technician

• Meeting with customers, reviewing project scope and individual tasks.
• Installing, terminating, testing, certifying and labeling CAT5, CAT6, and Single/Multi Mode fiber.
• Building out complete IDF/MDF including installing Racks, Cabinets and ladder racking.
• Dressing cables and installing fiber channel trays.
• Drilling, cutting ceiling tiles, penetrating firewalls, installing UL approved fire penetration solution including fire sleeves and fire stops.
• Installing various network devices, such as wireless access points, digital signage and security cameras.
• Leading crews of installers, including sub-contractors.
• Troubleshooting and repairing copper and fiber connections issues.
• Install, cut, bend EMT conduit and raceway as needed to complete pathways.
• Document and report completed tasks on a daily basis to the project manager.
• Maintain quality of service by establishing and enforcing industry and organizational standards.
• Contribute to team effort by accomplishing assigned tasks as needed.

Lead Traveling Cabling Technician

Account Manager

• Manage a defined portfolio of customer accounts.
• Build strong customer relationships that drive long-term loyalty and retention.
• Identify and capitalize on upsell and cross-sell opportunities to maximize account value.
• Consistently achieve and exceed assigned revenue growth and retention goals.
• Engage customers through proactive outreach, business reviews, and strategic account planning.
• Re-engage dormant or underperforming accounts and uncover new growth opportunities.
• Ensure a seamless onboarding experience and successful transition of new customers from the Business Development team.
• Maintain accurate account activity, pipeline updates, and customer records in Salesforce.
• Measure success through customer engagement, account retention, revenue growth, and achievement of activity goals.
• Collaborate with internal teams to deliver exceptional customer experiences and business outcomes.