Optus

Project Manager

• Provide exceptional customer service to a diverse group of internal and external customers
• Possess an in-depth understanding of customer specific account requirements and ensures SoW compliance.
• At the start of each shift, perform a follow-up call with the tech to confirm arrival and necessary tools.
• Review upcoming projects for material arrival, tech assignment and understanding of the SOW with all stakeholders.
• Tech check-In/Out
• Review SOW with Tech and Network Team
• Review the inventory needed with the tech
• Set expectation that once the Optus SOW is complete, the tech is to remain onsite as smart hands for the network engineers and only leave when released
• Project calls
• Have full knowledge & understanding of the project scope
• Understand components of cabling, infrastructure, and network equipment
• Ability to make decisions to ensure project completion and success
• Project deliverables review for project QA and project close out.
• Perform QA review of photos submitted on recently completed projects.
• Models appropriate behavior in regards to Optus’ Core Values and Code of Ethics policies and supports Optus’ team approach to quality to drive Optus forward
• Other duties or tasks assigned by Management

Technical Project Coordinator