Optus

Project Manager

• Assist in the development and review of project SOWs
• Develop project plans and schedules necessary for the successful completion of projects and rollouts
• Negotiate, schedule and coordinate project resources as needed, leveraging Optus resources whenever possible
• Place and/or coordinate equipment and material orders and shipments needed for projects
• Manage project scope, create change orders when needed and gain customer approvals prior to authorizing additional work
• Conduct conference calls with customers and vendors to update project progress and status
• Able to estimate costs and take necessary action to keep projects on schedule and on budget
• Gather all project documentation, deliverables and project costs to ensure proper costing and customer invoicing to complete a project
• Assist with the development of internal process documentation and external customer documentation
• Continually look for opportunities to improve the pre or post project/installation processes
• Handles complex and long term projects
• Work is managed at project milestones
• Model appropriate behavior in regards to Optus' Core Values and Code of Ethics policies and supports Optus' team approach to quality to drive Optus forward
• Other duties or tasks as assigned by management

Telecommunications Project Coordinator

• Provide exceptional customer service to a diverse group of internal and external customers
• Possess an in-depth understanding of customer specific account requirements and ensures SoW compliance.
• At the start of each shift, perform a follow-up call with the tech to confirm arrival and necessary tools.
• Review upcoming projects for material arrival, tech assignment and understanding of the SOW with all stakeholders.
• Tech check-In/Out
• Review SOW with Tech and Network Team
• Review the inventory needed with the tech
• Set expectation that once the Optus SOW is complete, the tech is to remain onsite as smart hands for the network engineers and only leave when released
• Project calls
• Have full knowledge & understanding of the project scope
• Understand components of cabling, infrastructure, and network equipment
• Ability to make decisions to ensure project completion and success
• Project deliverables review for project QA and project close out.
• Perform QA review of photos submitted on recently completed projects.
• Models appropriate behavior in regards to Optus’ Core Values and Code of Ethics policies and supports Optus’ team approach to quality to drive Optus forward
• Other duties or tasks assigned by Management

Telecommunications Project Coordinator

Technical Project Coordinator