Account Manager

Optus

Account Manager expanding customer accounts and maintaining relationships at Optus. Focused on renewals, upselling, and cross-selling to achieve revenue growth and retention targets.

Posted 7/29/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, focusing on revenue growth, retention, and relationship building. Proficient in utilizing CRM platforms like Salesforce to manage customer interactions and drive strategic account planning.

Highest-signal resume keywords

Account ManagementCustomer SuccessRevenue GrowthConsultative SellingSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRevenue GrowthConsultative SellingCustomer RetentionUpsellingCross-SellingStrategic Account PlanningPipeline ManagementBusiness DevelopmentNegotiation

Soft Skills

Relationship ManagementCommunication SkillsTime ManagementOrganizational SkillsAdaptability

Tools & Technologies

SalesforceMicrosoft OfficeCRM Platforms

Industry Keywords

Customer EngagementCustomer LoyaltyBusiness ReviewsExecutive-Level PresentationsConsultative Sales

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage a defined portfolio of customer accounts.
Build strong customer relationships that drive long-term loyalty and retention.
Identify and capitalize on upsell and cross-sell opportunities to maximize account value.
Consistently achieve and exceed assigned revenue growth and retention goals.
Engage customers through proactive outreach, business reviews, and strategic account planning.
Re-engage dormant or underperforming accounts and uncover new growth opportunities.
Ensure a seamless onboarding experience and successful transition of new customers from the Business Development team.
Maintain accurate account activity, pipeline updates, and customer records in Salesforce.
Measure success through customer engagement, account retention, revenue growth, and achievement of activity goals.
Collaborate with internal teams to deliver exceptional customer experiences and business outcomes.

Requirements

What you’ll need

Bachelor's degree in Business or a related field preferred; high school diploma or equivalent required.
Proven success in account management, customer success, business development, consultative sales, or a related customer-facing role.
Demonstrated success achieving revenue, retention, or account growth goals.
Strong ability to uncover customer needs, present solutions, negotiate pricing and terms, and secure customer renewals and expansion opportunities.
Experience identifying and driving growth opportunities within existing customer accounts.
Strong prospecting, relationship management, and consultative selling skills; cloud or technology sales experience is a plus.
Comfortable engaging and presenting to executive-level stakeholders.
Excellent verbal and written communication skills with exceptional attention to detail.
Highly organized with strong time-management and prioritization abilities.
Self-motivated and able to work independently while collaborating effectively within a team environment.
Adaptable, resilient, and capable of managing multiple priorities in a fast-paced setting.
Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office applications, including Outlook, Word, and Excel.
Valid driver's license and ability to travel for business purposes as needed.

Benefits

Comp & perks

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance