Option Care Health

Senior Manager, AIC Operations

Option Care Health

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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Salary

💰 $72,694 - $121,171 per year

Job Level

Senior

About the role

  • Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs
  • Oversees the patient registration team for multiple AICs
  • Leads team responsible for patient scheduling and patient/customer outreach for key information
  • Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations
  • Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs
  • Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals
  • Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
  • Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care
  • Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results
  • Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data
  • Monitors adherence to Policies and Procedures, auditing, as necessary
  • Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership
  • Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline
  • Builds employee morale, motivation and loyalty and fosters a team-like environment

Requirements

  • Bachelor’s degree and/or High School Diploma
  • at least 3 years of experience in health care services/operations
  • Experience in diagnosing, isolating, and resolving complex issues
  • Recommending and implementing strategies to resolve problems
  • Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines
  • Intermediate level skill in Microsoft Excel
  • Intermediate level skill in Microsoft Word
Benefits
  • Medical, Dental, & Vision Insurance
  • Paid Time off
  • Bonding Time Off
  • 401K Retirement Savings Plan with Company Match
  • HSA Company Match
  • Flexible Spending Accounts
  • Tuition Reimbursement
  • myFlexPay
  • Family Support
  • Mental Health Services
  • Company Paid Life Insurance
  • Award/Recognition Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance KPIsContinuous Quality Improvement (CQI)patient registrationpatient schedulingcomplaint resolutionauditingMicrosoft ExcelMicrosoft Word
Soft Skills
collaborationleadershipcommunicationemployee developmentteam buildingproblem solvingmotivationconfidentiality
Certifications
Bachelor’s degreeHigh School Diploma