Optimal

Solutions Consultant

Optimal

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Collaborate with Account Executives to lead comprehensive discovery sessions, ensuring Optimal's platform features are directly aligned with the business objectives and strategic initiatives of prospects and customers
  • Develop and deliver impactful, relevant product demonstrations and training
  • Support the customer lifecycle by creating necessary collateral, content, and training materials
  • Enable customer onboarding, training, and enablement to drive usage and adoption in target accounts
  • Drive new business and expansion within existing accounts by exhibiting strong commercial acumen and collaborating with the regional Sales Team to propose and close deals
  • Develop and maintain deep expertise in our platform and research methodologies through continuous, practical application and training
  • Serve as the crucial link between the market and the Product team: coach the regional sales team on product knowledge, and contribute the "voice of the market" feedback to influence the product roadmap for enterprise growth

Requirements

  • 5+ years experience in a customer-facing role, such as solutions consulting, customer success, or training in a SaaS environment
  • Proven track record of growing customer accounts and contributing to company sales targets
  • Strong understanding of UX research methodologies and best practices, including usability testing, surveys, card sorting, and user interviews
  • Experience developing and executing strategic account plans for customers
  • Strong presentation, training, and interpersonal skills, with the ability to communicate complex research concepts clearly to diverse audiences
  • Strong commercial acumen with the ability to articulate solutions and value propositions to senior executives
  • Proficiency in CRM tools (e.g. HubSpot)
  • Ability to operate independently in a fast-paced, evolving environment while collaborating effectively with cross-functional teams
Benefits
  • Competitive salary (we offer a salary that reflects your experience and the value you’ll bring to our team)
  • Employee Share Option Plan (ESOP) to help you benefit from the long-term success of the company
  • Annual wellbeing allowance and support
  • Generous annual learning and development support
  • Home office set-up
  • 4 weeks annual leave plus an additional day off on your birthday!
  • Paid sick leave
  • Opportunities for professional growth and development
  • Flexible and remote-first working (this role can be based anywhere in the East Coast)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX research methodologiesusability testingsurveyscard sortinguser interviewsstrategic account planscustomer lifecycle managementproduct demonstrationstraining materials developmentcommercial acumen
Soft Skills
presentation skillstraining skillsinterpersonal skillscommunication skillscollaborationindependenceadaptabilitycoachinginfluencingproblem-solving