Our Sr. Platform Solutions Engineer (SPSE) plays a critical role in both deploying the Optimal Dynamics platform and sustaining success for existing customers.
The role focuses on translating solution designs into data-driven configurations, working within customer data environments, and validating optimization model outputs against expected operational behaviors.
By analyzing data flows and tuning model parameters, the SPSE ensures that model recommendations perform as expected and create measurable value in live operations.
The SPSE also serves as an escalation point for complex technical issues, often requiring deep analysis of model logic, input data, and solutioning approaches.
Our SPSE acts as a technical bridge between Solutions Engineering, Product, and our customers.
Partnering functional and technical knowledge to drive seamless implementations and long-term value.
Design and implement reliable data pipelines to ingest, transform, and load transportation data from diverse customer sources.
Integrate the Optimal Dynamics platform with customer systems using APIs, SFTP, flat files, and direct database connections.
Ensure data quality, completeness, and alignment with platform requirements and optimization needs.
Troubleshoot data or integration issues quickly and effectively in coordination with internal and customer teams.
Calibrate optimization and simulation models to reflect real-world operational constraints and customer objectives.
Collaborate with Solutions Engineers to translate solution design documents into and executable platform configurations.
Iterate on model parameters and technical settings based on output validation, performance metrics, and user feedback.
Validate that optimization recommendations align with expected outcomes and customer business rules.
Partner with Solutions Engineers to align data and model configurations with solution intent as a core technical lead on projects.
Participate in project planning, milestone tracking, and customer meetings, ensuring transparency and alignment.
Provide clear documentation of data flows, configurations, and technical decisions to support knowledge transfer and scaling.
Support feedback loops between Customer Success, Product, & Engineering teams.
Monitor system performance and model behavior during and after deployment to ensure solution effectiveness.
Identify calibration or integration updates based on operational feedback and observed data patterns.
Provide technical support to transitioned customers, including troubleshooting issues and resolving support tickets in coordination with the Customer Support team.
Serve as an escalation point for complex platform-related issues post-deployment.
Contribute to the continuous improvement of our deployment frameworks, tooling, and playbooks.

Requirements

Educated: BSc or MSc degree in Computer Science, Engineering, Data Science, Math, or equivalent industry experience.
Experienced: 5+ years of professional, hands-on product or data science engineering experience designing, building, and maintaining complex solutions with emphasis on full-stack solutions.
Proficiency in Python 3
Hands-on experience with major cloud platforms (especially AWS)
Hands-on relational database experience (i.e. Postgres, MySQL, SQL Server)
Knowledge of ops research, optimization, and/or simulation models
Some background experience in ML
Experience with transportation optimization: i.e. network planning, asset-to-load assignment, or routing and dispatch decision support.
Customer-Focused Executor: You design and deploy technical solutions with a clear focus on customers’ goals and constraints
Analytically Precise: You work methodically to validate assumptions, spot discrepancies, and optimize system performance
Collaborative Leader: You partner naturally with engineers, PMs, and executives to deliver end-to-end solutions
Accountable Owner: You take initiative, value follow-through, and quality output
Technical Translator: You translate complex technical issues into actionable insights for both internal teams and external partners
Growth Focused: You’re driven by continuous learning, adapting, and bringing best practices to your work.

Benefits

Competitive compensation, including Series C level equity
Health / Dental / Vision 100% covered for employee and 50% for dependents
Life Insurance, with optional supplemental insurance
Flexible Spending Account (FSA)
Health Spending Account (HSA)
401(k) with match
Unlimited PTO (vacation, personal days, sick days, jury duty, military leave, bereavement)
11 Holidays
Paid Parental Leave for all employees
Short-term and Long-term Disability Insurances, and AD&D Insurance
Fitness membership reimbursement
Commuter benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Python 3cloud platformsAWSrelational databasesPostgresMySQLSQL Serveroptimization modelssimulation modelsmachine learning

Soft Skills

customer-focusedanalytically precisecollaborative leaderaccountable ownertechnical translatorgrowth focused