Optimal Ways

Solutions Engineer

• Our Sr. Platform Solutions Engineer (SPSE) plays a critical role in both deploying the Optimal Dynamics platform and sustaining success for existing customers.
• The role focuses on translating solution designs into data-driven configurations, working within customer data environments, and validating optimization model outputs against expected operational behaviors.
• By analyzing data flows and tuning model parameters, the SPSE ensures that model recommendations perform as expected and create measurable value in live operations.
• The SPSE also serves as an escalation point for complex technical issues, often requiring deep analysis of model logic, input data, and solutioning approaches.
• Our SPSE acts as a technical bridge between Solutions Engineering, Product, and our customers.
• Partnering functional and technical knowledge to drive seamless implementations and long-term value.
• Design and implement reliable data pipelines to ingest, transform, and load transportation data from diverse customer sources.
• Integrate the Optimal Dynamics platform with customer systems using APIs, SFTP, flat files, and direct database connections.
• Ensure data quality, completeness, and alignment with platform requirements and optimization needs.
• Troubleshoot data or integration issues quickly and effectively in coordination with internal and customer teams.
• Calibrate optimization and simulation models to reflect real-world operational constraints and customer objectives.
• Collaborate with Solutions Engineers to translate solution design documents into and executable platform configurations.
• Iterate on model parameters and technical settings based on output validation, performance metrics, and user feedback.
• Validate that optimization recommendations align with expected outcomes and customer business rules.
• Partner with Solutions Engineers to align data and model configurations with solution intent as a core technical lead on projects.
• Participate in project planning, milestone tracking, and customer meetings, ensuring transparency and alignment.
• Provide clear documentation of data flows, configurations, and technical decisions to support knowledge transfer and scaling.
• Support feedback loops between Customer Success, Product, & Engineering teams.
• Monitor system performance and model behavior during and after deployment to ensure solution effectiveness.
• Identify calibration or integration updates based on operational feedback and observed data patterns.
• Provide technical support to transitioned customers, including troubleshooting issues and resolving support tickets in coordination with the Customer Support team.
• Serve as an escalation point for complex platform-related issues post-deployment.
• Contribute to the continuous improvement of our deployment frameworks, tooling, and playbooks.

Senior Platform Solutions Engineer

Customer Success Manager

• Serve as the operational liaison between the customer and the internal deployment and technical teams throughout new client implementations.
• Translate the voice of the customer across operational processes, turning challenges into wins.
• Drive change management efforts within client organizations to encourage new ways of thinking and working.
• Build trusted relationships with customer operations leaders and frontline teams. You’ll both present strategic insights remotely and travel to customer locations to support training, adoption, and executive alignment.
• Identify operational gaps and recommend process adjustments to maximize solution impact and expand on structured workflows aligned with our SaaS platform.
• Partner closely with technical project managers and integration teams to ensure data and system alignment.
• Analyze operational data in Excel to support deployment decisions, track performance, and identify opportunities for improvement.
• Understanding of TMS, telematics platforms, transportation analytics systems, or optimization tools.

Senior Customer Success Manager

Engineering Manager

• Lead and participate in technical design discussions, actively remove blockers, and continuously drive technical direction and best practices
• Iterate on our agile-inspired process, helping us build better software as a cohesive team
• Collaborate with our analytics, product, and design leadership as we define the scope of projects and plan deliverables
• Mentor engineers on your team, lead projects your team is tasked with, and influence our technical direction
• Facilitate 1-1s with engineers on your team, unblocking and providing regular feedback on goal progression, praise, areas for improvement, and career progression
• Identify areas for your team to learn and expand via project work, external learning, or additional mentorship

Senior Platform Solutions Engineer

Senior Customer Success Manager

Senior Engineering Manager, Product Engineering