OPTEL Group

Customer Success Manager

• Own and nurture long-term customer relationships across a portfolio of accounts, serving as a trusted partner.
• Spend significant time engaging directly with customers to understand their operations, challenges, and evolving business goals.
• Identify and drive revenue growth opportunities within existing accounts, including expansions, add-ons, renewals, and cross-sell opportunities across hardware and software solutions.
• Lead customer-facing meetings and presentations.
• Be accountable for customer-related commercial KPIs, including renewal rates, expansion pipeline, and Salesforce data accuracy.
• Partner closely with Sales, Project Management, Support, and Product teams to align customer needs with OPTEL’s solutions and roadmap.
• Monitor account health and proactively mitigate risks to retention and satisfaction.
• Maintain disciplined Salesforce usage, ensuring activities, opportunities, forecasts, and customer insights are consistently tracked and up to date.
• Advocate for the customer internally while balancing OPTEL’s commercial and strategic objectives (Voice of customer).