Optasia

Solutions Engineer

• Work closely with clients, product management and software development teams to deliver solutions
• Transform business requirements into technology solutions using Optasia’s in-house platform
• Collaborate with clients’ various stakeholders to align IT solutions with business objectives
• Create technical artifacts such as use cases, flow diagrams, integration requirements and solution documentation
• Collaborate with internal teams (Engineering, Quality Assurance, Product Management, Business and Operations) to deliver innovative solutions
• Evaluate and prototype APIs for third-party integrations
• Work closely with Software Architecture team by identifying needs and opportunities for feature additions in Optasia platform
• Provide technical consultancy to the sales team, including giving demonstrations and assisting on RFP responses
• Demonstrate high level of technical knowledge, product understanding and communication skills

Solution Architect, Fintech

Support Engineer

• Optasia is a B2B2X financial technology platform providing scoring, decisioning, disbursement and collection across 30 countries
• Ensure highest level of system availability and performance as part of the Technical 1st-Level Support team
• Day-to-day monitoring of system, network, application and service alerts; provide first-level support on rotating shifts (24/7)
• Respond to alerts: verify, determine cause, resolve or escalate as necessary
• Record all incidents and alerts into an incident log per defined standards
• Perform health checks and quality checks to verify operational excellence
• Serve as liaison between support groups during outages and coordinate with third-party vendors
• Work with case management tools and monitoring tools; multitask and prioritise work appropriately

Solution Architect, Fintech

Technical Level 1 Support Engineer, Fintech