Optasia

Support Engineer

• Optasia is a B2B2X financial technology platform providing scoring, decisioning, disbursement and collection across 30 countries
• Ensure highest level of system availability and performance as part of the Technical 1st-Level Support team
• Day-to-day monitoring of system, network, application and service alerts; provide first-level support on rotating shifts (24/7)
• Respond to alerts: verify, determine cause, resolve or escalate as necessary
• Record all incidents and alerts into an incident log per defined standards
• Perform health checks and quality checks to verify operational excellence
• Serve as liaison between support groups during outages and coordinate with third-party vendors
• Work with case management tools and monitoring tools; multitask and prioritise work appropriately

Technical Level 1 Support Engineer, Fintech