Optain

Operations

• Own camera ordering, inventory management, and fulfillment -- manage the relationship with our factory, maintain accurate inventory, and ensure new customers receive and activate cameras in step with our sales momentum.
• Stand up and run US camera servicing operations, including returns, repairs, and warranty coordination.
• Own end-to-end contract execution for US commercial agreements -- work with the sales team on commercial terms, draft and redline customer contracts, and drive them through to execution.
• Build and maintain the contract lifecycle process, including workflow tooling, signing authority routing, and playbooks that make future contracting faster and more repeatable.
• Manage legacy contract obligations inherited from an acquired business and support ongoing compliance with existing customer agreements.
• Draft internal policies and SOPs to close operational gaps as the company grows.
• Identify and implement automation opportunities across customer ops workflows -- the goal is a function that scales without adding headcount linearly.

Senior Operations Manager

Customer Success Manager

• Support the client onboarding process from leadership conversations to go-live support.
• Deliver engaging training to healthcare providers and clinical staff both in-person and virtually.
• Build strong, long-term relationships with clients; serve as their go-to resource for best practices and troubleshooting.
• Drive adoption and expansion opportunities by understanding client needs and aligning them with our solutions.

Senior Operations Manager

Customer Success Specialist