Senior Operations Manager

Optain

Senior Operations Manager at Optain Health managing US customer operations including inventory and contract execution. Running camera servicing operations and scaling workflows effectively.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing camera ordering, inventory, and fulfillment processes while ensuring compliance with customer agreements. Proficient in contract management, automation of workflows, and operational policy development in a fast-paced, startup environment.

Highest-signal resume keywords

Camera Ordering ManagementContract Lifecycle ManagementInventory ManagementWorkflow AutomationRegulated Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract DraftingCustomer Contract ManagementOperational Policy DevelopmentInventory FulfillmentLogistics Management

Soft Skills

Exceptional Written CommunicationAttention to DetailOwnershipProactive CommunicationSystems Thinking

Tools & Technologies

AI ToolsWorkflow Tooling

Industry Keywords

Hardware LogisticsMedical DeviceIVDHealth TechStartup Experience

About the role

Key responsibilities & impact

Own camera ordering, inventory management, and fulfillment -- manage the relationship with our factory, maintain accurate inventory, and ensure new customers receive and activate cameras in step with our sales momentum.
Stand up and run US camera servicing operations, including returns, repairs, and warranty coordination.
Own end-to-end contract execution for US commercial agreements -- work with the sales team on commercial terms, draft and redline customer contracts, and drive them through to execution.
Build and maintain the contract lifecycle process, including workflow tooling, signing authority routing, and playbooks that make future contracting faster and more repeatable.
Manage legacy contract obligations inherited from an acquired business and support ongoing compliance with existing customer agreements.
Draft internal policies and SOPs to close operational gaps as the company grows.
Identify and implement automation opportunities across customer ops workflows -- the goal is a function that scales without adding headcount linearly.

Requirements

What you’ll need

4-7 years of experience in business or operations roles, with direct exposure to hardware logistics, customer contract management, or both
Startup experience strongly preferred -- you have worked in a Series A or B environment and are comfortable operating without a defined playbook
Prior experience in management consulting or investment banking is a plus -- we value the analytical rigor and work product standards that come with it
Experience in a regulated industry is a strong plus; medical device, IVD, or health tech with a hardware component is ideal
A systems thinker who doesn't just execute tasks but asks how to make the next iteration easier and more scalable
Comfortable using AI tools in day-to-day work; experience building or automating workflows with AI tooling is a strong plus
Exceptional written communication and attention to detail
Someone who takes ownership seriously, communicates proactively, and is comfortable operating with limited structure -- you will often be defining the process, not following one
US-based, comfortable with remote work and occasional travel for team offsites and customer engagements

Benefits

Comp & perks

Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside.
Top-tier health, vision, dental, and commuter benefits.
Generous monthly health and wellness reimbursement.
Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.
The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry.
A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey.