OPL Digital

Customer Success Manager

• Manage a portfolio of clients, overseeing their journey and ensuring an excellent customer experience.
• Build consultative relationships with clients, identifying opportunities for improvement and value creation.
• Conduct follow-up meetings, align on requirements, and present results.
• Monitor performance metrics, identifying opportunities for retention, loyalty, and portfolio growth.
• Act proactively to resolve requests and issues, ensuring timely and high-quality service.
• Collaborate with Sales, OPEC, and Marketing teams to ensure alignment of deliveries and customer satisfaction.
• Log and keep all information up to date in the CRM.
• Track action plans and ensure deadlines are met.
• Contribute to the continuous improvement of processes and the customer experience.

Customer Success Analyst