Customer Success Analyst

OPL Digital

Customer Success Analyst at OPL Digital ensuring excellence in client experiences and relationships. Collaborating with teams to drive success through proactive engagement and strategic insights.

Posted 7/14/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSenior💰 R$4,000 - R$5,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client portfolios and enhancing customer experiences through consultative relationships and performance monitoring. Proficient in utilizing CRM systems and Microsoft Office to track progress and improve processes.

Highest-signal resume keywords

Customer Success ManagementClient Relationship BuildingPerformance Metrics MonitoringCRM System ExperienceAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementPerformance MetricsAnalytical SkillsProblem-SolvingMicrosoft OfficeExcel

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsTeam CollaborationProactive Attitude

Tools & Technologies

CRM Systems

Industry Keywords

Business AdministrationMarketingAdvertisingCommercial ManagementAdTechMarTech

About the role

Key responsibilities & impact

Manage a portfolio of clients, overseeing their journey and ensuring an excellent customer experience.
Build consultative relationships with clients, identifying opportunities for improvement and value creation.
Conduct follow-up meetings, align on requirements, and present results.
Monitor performance metrics, identifying opportunities for retention, loyalty, and portfolio growth.
Act proactively to resolve requests and issues, ensuring timely and high-quality service.
Collaborate with Sales, OPEC, and Marketing teams to ensure alignment of deliveries and customer satisfaction.
Log and keep all information up to date in the CRM.
Track action plans and ensure deadlines are met.
Contribute to the continuous improvement of processes and the customer experience.

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Marketing, Advertising, Commercial Management, or related fields.
Previous experience in Customer Success, Customer Service, Account Management, or related areas.
Excellent verbal and written communication skills.
Analytical mindset with a strong problem-solving orientation.
Organized and able to manage multiple tasks and priorities.
Comfortable working in a team and building relationships.
Proactive, responsible, and eager to learn.
Intermediate knowledge of Microsoft Office, especially Excel.
Experience with CRM systems is a plus.
Experience in Marketing, Advertising, Media, AdTech, or MarTech is a plus.

Benefits

Comp & perks

Career development plan
Annual bonus
30-day annual leave