Ophtalmology-FMU

Customer Success Manager

• Provide ongoing operational support to platform users, ensuring routine tasks are completed, the database is organized, and assisting with the implementation of campaigns and workflows designed by technical leadership.
• User Support: Resolve operational questions from sales and marketing teams (e.g., "How do I create this filter?", "Why didn't this deal move in the pipeline?").
• Data Management: Import lists, manually update properties, and identify duplicate or incomplete records.
• Asset Execution: Configure marketing emails, create simple landing pages and forms within the tool, following established standards.
• Basic Monitoring: Verify that automations are running without errors and report anomalies to the Senior Specialist.
• Documentation: Keep internal CRM user manuals up to date.

Junior CRM Analyst – HubSpot