Manager, Customer Success – Corporate
OPEXUS
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Texas, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $145,000 - $170,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for assigned corporate accounts, ensuring successful onboarding, implementation, and ongoing engagement.
- Develop and execute account-level strategies that drive retention, expansion, and value realization across multiple contracts, projects, and stakeholder groups.
- Take full ownership and accountability of account retention targets, customer solution delivery, and P&L management.
- Ensure high levels of customer satisfaction by ensuring successful implementation and service delivery, achieving high account retention levels, and ensuring each account remains a positive reference.
- Develop a deep understanding of the competitive landscape and emerging industry trends to retain and grow accounts.
- Partner cross-functionally with Sales, Delivery, Product, and IS leadership to influence account strategy, product direction, and resource prioritization.
- Proactively identify growth opportunities, renewal risks, and strategic initiatives to strengthen customer engagement and expand account value.
- Act as an escalation point for customer issues, balancing advocacy with company objectives.
- Collaborate with leadership to define and refine processes, templates, and best practices for the Customer Success organization.
- Lead and manage team members with metrics, KPIs, and goal-setting to support a culture of performance and accountability.
- Identify and advocate product improvements based on Customers’ needs and industry trends.
Requirements
- 5-8+ years in Customer Success or Account Management for SaaS solutions
- Proven ability to manage multiple corporate accounts and deliver high levels of customer satisfaction
- Experience managing and growing enterprise eDiscovery accounts for corporations
- Demonstrated ability to build relationships and strategic account plans that drive retention, expansion, and satisfaction
- Strong technical aptitude with SaaS systems; ability to advise customers on adoption and integration best practices
- Experience leading through influence, mentoring peers, and contributing to team best practices (formal people management experience is a plus)
- Passion for technology and for helping others to understand and use it
- Excellent verbal presentation skills and written communication skills
- Experience in self-training and developing expertise with new user-based technology
- B.A. and/or M.S. or equivalent experience
Benefits
- Health insurance
- Remote work options
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS solutionsaccount managementcustomer solution deliveryP&L managementaccount retentioneDiscoveryadoption best practicesintegration best practicesmetricsKPI
Soft skills
customer satisfactionrelationship buildingstrategic planninginfluencementoringcommunicationteam managementperformance accountabilityadvocacycollaboration
Certifications
B.A.M.S.