Manager, Customer Success – Corporate
OPEXUS
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $145,000 - $170,000 per year
About the role
- Serve as the primary point of contact for assigned corporate accounts, ensuring successful onboarding, implementation, and ongoing engagement.
- Develop and execute account-level strategies that drive retention, expansion, and value realization across multiple contracts, projects, and stakeholder groups.
- Take full ownership and accountability of account retention targets, customer solution delivery, and P&L management.
- Ensure high levels of customer satisfaction by ensuring successful implementation and service delivery, achieving high account retention levels, and ensuring each account remains a positive reference.
- Develop a deep understanding of the competitive landscape and emerging industry trends to retain and grow accounts.
- Partner cross-functionally with Sales, Delivery, Product, and IS leadership to influence account strategy, product direction, and resource prioritization.
- Proactively identify growth opportunities, renewal risks, and strategic initiatives to strengthen customer engagement and expand account value.
- Act as an escalation point for customer issues, balancing advocacy with company objectives.
- Collaborate with leadership to define and refine processes, templates, and best practices for the Customer Success organization.
- Lead and manage team members with metrics, KPIs, and goal-setting to support a culture of performance and accountability.
- Identify and advocate product improvements based on Customers’ needs and industry trends.
Requirements
- 5-8+ years in Customer Success or Account Management for SaaS solutions
- Proven ability to manage multiple corporate accounts and deliver high levels of customer satisfaction
- Experience managing and growing enterprise eDiscovery accounts for corporations
- Demonstrated ability to build relationships and strategic account plans that drive retention, expansion, and satisfaction
- Strong technical aptitude with SaaS systems; ability to advise customers on adoption and integration best practices
- Experience leading through influence, mentoring peers, and contributing to team best practices (formal people management experience is a plus)
- Passion for technology and for helping others to understand and use it
- Excellent verbal presentation skills and written communication skills
- Experience in self-training and developing expertise with new user-based technology
- B.A. and/or M.S. or equivalent experience
Benefits
- Health insurance
- Remote work options
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS solutionsaccount managementcustomer solution deliveryP&L managementaccount retentioneDiscoveryadoption best practicesintegration best practicesmetricsKPI
Soft Skills
customer satisfactionrelationship buildingstrategic planninginfluencementoringcommunicationteam managementperformance accountabilityadvocacycollaboration
Certifications
B.A.M.S.