OPEXUS

Marketing Operations

• Own and continuously optimize the marketing operations function, from planning through execution and measurement
• Build and maintain funnel reporting, dashboards, and KPIs across TOFU through revenue in partnership with GTM leadership
• Drive campaign measurement and attribution, ensuring clear visibility into what’s working — and why
• Monitor BDR performance and support the team through analytics, reporting, and compensation insights
• Support annual and quarterly planning with data‑backed insights and forecasts
• Own and administer the marketing tech stack, including HubSpot and Salesloft, providing ongoing support and enablement
• Partner with Sales and RevOps to align on lead management, scoring, routing, and SLAs
• Work comfortably across sales and marketing technologies such as 6sense, ZoomInfo, Pocus, and similar tools to pull reports, maintain data hygiene, and support integrations
• Ensure data integrity, compliance, and operational best practices across systems
• Develop best practices and maintain SOPs for deploying multiple, multi‑channel campaigns effectively
• Establish and improve marketing processes, documentation, and governance
• Partner with cross‑functional teams to turn insights into operational improvements
• Track the marketing budget and help prioritize spend across channels

Marketing Operations Manager

Support Engineer

• Act as the primary point of contact for government customers, responding to daily technical questions and resolving initial software issues.
• Research and diagnose user-reported problems, using front-end tools and established guides to find solutions for failed tasks or errors.
• Assist users with account access issues, including verifying user permissions and helping administrators with basic password resets within the application interfaces.
• Carefully capture and log all details regarding customer issues and their resolutions in our ticket tracking system.
• Assist in monitoring the general health of Casepoint applications, flagging any trends or recurring errors to senior team members.
• Effectively communicate with end users to understand their needs, providing "white-glove" service.
• Identify complex issues that require backend intervention and escalate them to the Tier 2 team with a clear summary of the steps already taken.
• Support Customer Success Managers and Project Managers by providing updates on current support tickets and tracking overall project progress for clients.
• Participate in cross-departmental emails and follow-ups to ensure no customer request is left unanswered.
• Stay up-to-date on new features and updates across the Casepoint platforms through regular training.
• Participate in basic testing of new software releases to provide feedback on user experience and help identify potential bugs before they reach the customer.
• Help maintain the internal knowledge base by documenting new solutions to common questions.

Associate Technical Support Engineer

Customer Success Manager

• Serve as the primary point of contact for assigned corporate accounts, ensuring successful onboarding, implementation, and ongoing engagement.
• Develop and execute account-level strategies that drive retention, expansion, and value realization across multiple contracts, projects, and stakeholder groups.
• Take full ownership and accountability of account retention targets, customer solution delivery, and P&L management.
• Ensure high levels of customer satisfaction by ensuring successful implementation and service delivery, achieving high account retention levels, and ensuring each account remains a positive reference.
• Develop a deep understanding of the competitive landscape and emerging industry trends to retain and grow accounts.
• Partner cross-functionally with Sales, Delivery, Product, and IS leadership to influence account strategy, product direction, and resource prioritization.
• Proactively identify growth opportunities, renewal risks, and strategic initiatives to strengthen customer engagement and expand account value.
• Act as an escalation point for customer issues, balancing advocacy with company objectives.
• Collaborate with leadership to define and refine processes, templates, and best practices for the Customer Success organization.
• Lead and manage team members with metrics, KPIs, and goal-setting to support a culture of performance and accountability.
• Identify and advocate product improvements based on Customers’ needs and industry trends.

Manager, Customer Success – Corporate

Cloud Engineer

• Cloud Infrastructure Management: Assisting the provisioning, configuration, and management of cloud resources and services on platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• System Monitoring and Troubleshooting: Monitor system performance, troubleshoot issues, and provide timely resolution to ensure optimal performance and availability of cloud-based applications and services.
• Automation and Scripting: Develop and maintain automation scripts and tools to streamline cloud infrastructure deployment, configuration, and management tasks, using tools such as Terraform, Ansible, or PowerShell.
• Security and Compliance: Assist in implementing and enforcing security best practices, compliance policies, and access controls to protect cloud environments and data from unauthorized access, data breaches, and cyber threats.
• Backup and Disaster Recovery: Assist in designing and implementing backup and disaster recovery solutions to ensure the integrity and availability of critical data and applications in the event of system failures or disasters.
• Documentation and Reporting: Create and maintain detailed documentation, including system configurations, procedures, and troubleshooting guides. Generate regular reports on system performance, capacity, and security compliance.
• Collaboration and Support: Collaborate with cross-functional teams, including developers, system administrators, and network engineers, to support cloud-based applications and services. Provide technical support and assistance to resolve issues and address user inquiries.
• Continuous Learning: Stay abreast of emerging technologies, industry trends, and best practices in cloud computing. Participate in training programs and pursue certifications to enhance technical skills and knowledge.
• Database administration: Install, configure, and maintain database software and related technologies. Monitor and optimize database performance, ensuring high availability and reliability. Design and implement backup and recovery solutions to protect the integrity of data. Troubleshoot database-related issues and perform root cause analysis.

Marketing Operations Manager

Associate Technical Support Engineer

Manager, Customer Success – Corporate

Associate Cloud Engineer