OPEXUS

Marketing Operations

• Own and continuously optimize the marketing operations function, from planning through execution and measurement
• Build and maintain funnel reporting, dashboards, and KPIs across TOFU through revenue in partnership with GTM leadership
• Drive campaign measurement and attribution, ensuring clear visibility into what’s working — and why
• Monitor BDR performance and support the team through analytics, reporting, and compensation insights
• Support annual and quarterly planning with data‑backed insights and forecasts
• Own and administer the marketing tech stack, including HubSpot and Salesloft, providing ongoing support and enablement
• Partner with Sales and RevOps to align on lead management, scoring, routing, and SLAs
• Work comfortably across sales and marketing technologies such as 6sense, ZoomInfo, Pocus, and similar tools to pull reports, maintain data hygiene, and support integrations
• Ensure data integrity, compliance, and operational best practices across systems
• Develop best practices and maintain SOPs for deploying multiple, multi‑channel campaigns effectively
• Establish and improve marketing processes, documentation, and governance
• Partner with cross‑functional teams to turn insights into operational improvements
• Track the marketing budget and help prioritize spend across channels

Marketing Operations Manager

Support Engineer

• Act as the primary point of contact for government customers, responding to daily technical questions and resolving initial software issues.
• Research and diagnose user-reported problems, using front-end tools and established guides to find solutions for failed tasks or errors.
• Assist users with account access issues, including verifying user permissions and helping administrators with basic password resets within the application interfaces.
• Carefully capture and log all details regarding customer issues and their resolutions in our ticket tracking system.
• Assist in monitoring the general health of Casepoint applications, flagging any trends or recurring errors to senior team members.
• Effectively communicate with end users to understand their needs, providing "white-glove" service.
• Identify complex issues that require backend intervention and escalate them to the Tier 2 team with a clear summary of the steps already taken.
• Support Customer Success Managers and Project Managers by providing updates on current support tickets and tracking overall project progress for clients.
• Participate in cross-departmental emails and follow-ups to ensure no customer request is left unanswered.
• Stay up-to-date on new features and updates across the Casepoint platforms through regular training.
• Participate in basic testing of new software releases to provide feedback on user experience and help identify potential bugs before they reach the customer.
• Help maintain the internal knowledge base by documenting new solutions to common questions.

Marketing Operations Manager

Associate Technical Support Engineer