Opera Philadelphia

Associate Director, Individual Giving

Opera Philadelphia

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • Pennsylvania • United States

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Salary

💰 $95,000 - $105,000 per year

Job Level

Senior

About the role

  • Actively manage a portfolio of approximately 100+ annual donors to Opera Philadelphia, qualifying and upgrading donors where appropriate within a renewal portfolio
  • Manage end-of-fiscal year and end-of-calendar year renewal and acquisition processes
  • Manage the donor retention process for all donors less than Patron including data review, phone calls, direct mail, and email correspondence related to giving; create new, donor-centric strategies to implement within the retention process
  • Manage monthly renewal letter creation and distribution
  • Provide regular updates on donor retention and acquisition
  • Identify prospects in the retention and renewal process that are candidates for upgraded financial support
  • Participate as a part of the daily thank you call team for recently received contributions
  • Design and execute a detailed and highly strategic Annual Giving plan, with emphasis on end-of-calendar year, and end-of-fiscal year campaigns. The plan will include detailed timelines, budget, and campaign performance metrics. This plan will be comprised of dynamic direct mail, e-mail, web-based, social media, and potentially tele-funding components, across acquisition, lapsed, renewal and upgrade segments.
  • Maintain detailed and up-to-date records of all donor activity in Tessitura, Customer Relationship Management (CRM), using Plans and Donor Information Reports.
  • Staff special events, performances, and committee meetings as required.

Requirements

  • 5-7 years working on a nonprofit fundraising team (performing arts preferred)
  • Excellent project management capability
  • Excellent written and oral communication skills
  • Experience with Tessitura and Wordfly a plus
  • Strong interpersonal skills including active listening and an empathic approach to the specific interests of varied audiences
  • Knowledge of fundraising techniques, strategies, research, stewardship, and related best practices
  • Ability to work evening and weekend hours.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fundraising techniquesdonor retention strategiescampaign performance metricsproject management
Soft Skills
written communicationoral communicationinterpersonal skillsactive listeningempathy