OpenTable

Program Manager

• Lead projects and workflows end-to-end to deliver high quality localisation for a variety of business functions and content streams
• Ensure localization requests are delivered on time and to quality standards
• Facilitate kickoff and debrief meetings if vital for larger projects
• Coordinate quality checks on delivered translations
• Supervise tools and workflows, report issues and drive improvements based on user feedback
• Identify and build tickets for localization issues, follow up on reported issues
• Coordinate LQA and support other quality-focused initiatives
• Respond to translators’ questions about specific projects
• Support the launch of new features or locales
• Update documentation on localization processes and ensure information is always complete and up to date
• Analyse current problems in workflows and tools, provide recommendations and implement scalable solutions

Localization Program Manager

Strategy

• Own and deliver comprehensive analyses and strategic projects, encompassing market and industry analysis, competitive assessments, business case development, scenario planning, and pricing analysis to inform strategic decision-making.
• Prospect, evaluate, and negotiate deals to facilitate new partners who align with company goals and growth objectives. Evaluate partner proposals, assess business impact and ROI, and provide data-driven recommendations.
• Prospect, cultivate, and manage relationships with key external partners, collaborating on the identification and execution of new opportunities.
• Collaborate effectively with cross-functional teams across OpenTable, including Sales, Product, Marketing, Design, Legal, and Analytics, to ensure seamless execution of initiatives and partnerships.
• Build and maintain forecasting models to project various business scenarios. Define, track, and report on key performance metrics, both internally for OpenTable and externally with partners, to measure success and drive continuous improvement.
• Perform rigorous quantitative and qualitative analysis to evaluate opportunities, support strategic decisions, and effectively influence partners.

Manager, Strategic Initiatives

Artificial Intelligence

• Build agents using established frameworks like LangChain and LangGraph to manage complex, multi-step workflows with failure recovery and state management.
• Connect agents to professional toolsets (CRM, Issue Trackers, and Communication platforms) via APIs, OAuth2, and webhooks.
• Implement and tune retrieval systems using vector databases (qdrant, pgvector) for high-accuracy similarity search and duplicate detection.
• Use Vision-based LLMs to extract structured data from unstructured documents.
• Implement workflow automations using approved tools (n8n, Zapier, internal platforms).
• Instrument agents with tools like LangSmith for tracing, performance benchmarking, and cost tracking.

AI Automation Intern

Full-stack Engineer

• Our team develops and maintains core backend systems for the OpenTable For Restaurants product.
• Our systems are responsible for determining which tables at a restaurant are available at various times and party configurations based on a system of constraints specified by each restaurant.
• Our systems are also responsible for booking reservations and syncing their data in real-time to the iPads that power the OpenTable front-of-house experience for our restaurants.
• We operate in an environment where reliability and uptime are critical while operating at a large scale.
• We work on a variety of projects which include both product development and technical infrastructure upgrades.
• Examples of recent projects include: allowing diners to instantly book a restaurant’s private room; automatic cancellation of reservations for diners who haven’t paid a required deposit; and improving the ability of our microservices to run in multiple data centers.
• Our team is highly collaborative: we spend time debating what database architecture to implement for a new feature, or what the right technical solution is to a newly-reported bug.
• We practice continuous delivery, trunk-based development, code review, and pair programming.
• Automated testing is also critical for our team.

Localization Program Manager

Manager, Strategic Initiatives

Manager, Strategic Initiatives

AI Automation Intern

Software Engineer II