OpenTable

Account Manager – French Speaking

OpenTable

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • You will lead the overall management of our most valuable business segmentation of customers
  • You will resolve customer cases and tasks daily
  • You will share data with restaurants to change behavior and drive adoption
  • You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
  • Respond to restaurant partner concerns from our Customer Support and field teams
  • Perform presentations and training remotely to restaurant customers
  • You will encourage customers to think differently about their business in ways that will help both parties achieve success
  • You will consistently meet and exceed regular team and individual goals
  • You will contribute to an overall reduction in customer churn

Requirements

  • Account management experience
  • Proven record of consultative selling and/or account management
  • Deep knowledge of restaurant operations
  • Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
  • Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
  • Aptitude for capturing and using data to advise and persuade others to make business decisions
  • Excellent communication, listening, influencing and training skills
  • High-reaching, tenacious and results driven
  • Validated ability to work across many departments to take on problems and achieve results.
  • Excellent organization, documentation and time management skills
  • Shown success working in an unstructured and entrepreneurial environment
  • Experience using Salesforce of equivalent CRM solution is a plus
  • Bilingual - English and French
  • Bachelors degree and/or equivalent preferred
Benefits
  • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • Paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • Competitive retirement and health plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementconsultative sellingrestaurant operationsdata analysispresentation skillstraining skillstime management
Soft Skills
self-motivatedability to perform under pressurecommunication skillslistening skillsinfluencing skillsorganization skillsresults driventenacity