OpenTable

Account Manager

OpenTable

full-time

Posted on:

Location Type: Remote

Location: Mexico

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
  • Assist restaurant management with configuration to optimize reservation flow
  • Complete detailed report templates on the installation for Technical Support staff at OpenTable
  • Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.
  • Achieve company goals and sales objectives set quarterly.
  • Place OpenTable reservation links on customer restaurant websites
  • Track weekly meeting activity in Salesforce
  • Monthly meetings with Elite members
  • Act as an advocate for restaurant customers and resolve cross-functional issues
  • Act as the high-level point of contact for restaurant customer concerns
  • Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
  • Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
  • Educate operators about trends in the industry and offer rare insight
  • Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Requirements

  • Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
  • A good listener, capable of understanding the restaurant's business objectives.
  • Deep expertise in restaurant operations and management experience working in the restaurant market
  • Ability to work across many departments to take on problems and achieve results
  • Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
  • Ability to manage objections and comfortable with a consultative sales approach
  • Confident in the delivery of training and speaking in front of groups
  • Excellent social and planning skills: task prioritization, effective time management
  • Strong writing, presentation and interpersonal skills
  • Analytical and data driven approach for making and supporting business decisions
  • Knowledge of Google Suite, basic web design or HTML is a plus
  • Valid driving license and transportation (all business related travel expenses reimbursed)
  • Appreciate working in an unstructured and forward-thinking environment
  • College degree preferred
  • You speak English fluently.
Benefits
  • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • Paid parental leave
  • Generous paid vacation + time off for your birthday
  • Paid volunteer time
  • Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • Christmas Bonus - 30 days
  • 20 days of paid time off a year
  • 25% vacation premium
  • Private health, dental, and life insurance
  • Monthly social events and happy hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementrestaurant operationsconsultative salesdata analysisreport writingtraining deliveryweb designHTMLsales trackingmarketing program execution
Soft Skills
customer servicelisteningproblem-solvingtime managementtask prioritizationinterpersonal skillspresentation skillsanalytical thinkingcommunicationrelationship building
Certifications
valid driving license