OpenTable

Associate Account Manager – Enterprise

OpenTable

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Support account managers to build upon existing high-level relationships
  • Serve as a liaison between the client(s) and appropriate company departments
  • Support account managers to manage and maintain restaurant relationships to ensure high retention of current clients.
  • Support in providing customized product and operational presentations to existing customers.
  • Encourage customers to think differently about their business in ways that will help both parties achieve success.
  • Educate restaurants about trends in the industry and offer unique insight.
  • Provide partners with data and reports to better run their operations
  • Support the Account Management team in consistently meeting and exceeding retention, revenue, and other goals, as assigned.
  • Provide follow-up with customers to ensure customer satisfaction.
  • Maintain communication records & prepare productivity reports as required.
  • Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce).
  • Remain knowledgeable of, and adapt to, the company's solutions to facilitate sales and restaurant relations efforts.
  • Leverage skills and client experience to continually evolve account management approaches and processes.
  • Support the Enterprise sales and operations teams as needed

Requirements

  • Analytical and problem-solving skills to interpret data to drive business decisions.
  • Account management or equivalent experience.
  • Knowledge of restaurant operations.
  • Self-motivated with demonstrated ability to perform well under pressure and against bold goals and deadlines.
  • Aptitude for gathering and using data to inform and persuade others to make business decisions.
  • Excellent presentation skills; strong writing skills.
  • High-reaching, tenacious and results-driven.
  • Excellent organizational, documentation, and time management skills.
  • Demonstrated success working in an unstructured and entrepreneurial environment.
  • Proven ability to work across many departments to solve problems and achieve results.
  • Demonstrated success in building and maintaining business/customer relationships.
  • Attention to detail in administrative responsibilities.
  • Capacity to grasp and learn complex concepts quickly and independently.
  • Experience using Salesforce or an equivalent CRM solution is a plus.
  • Proficiency in Word, Excel, Google Slides, and online meeting solutions.
  • Ability to work across all U.S./Canadian time zones as needed.
  • OpenTable software experience a plus.
  • Strong interpersonal and communication skills
  • Ability to collaborate effectively with cross-functional teams within the company to ensure a seamless customer experience.
  • University degree preferred.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsproblem-solving skillsaccount managementknowledge of restaurant operationspresentation skillswriting skillsorganizational skillsdocumentation skillstime management skillsdata interpretation
Soft Skills
self-motivatedresults-drivenattention to detailinterpersonal skillscommunication skillscollaboration skillstenacityadaptabilitycapacity to learn quicklyability to work under pressure
Certifications
university degree