Senior Customer Marketer
DataSnipper
Chef
Senior Manager, Key Account Relations
OpenTable
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $110,000 - $125,000 per year
Job Level
Senior
Tech Stack
ChefTableau
About the role
- Cultivate strong relationships with leading chefs, restaurateurs, and industry influencers, reinforcing OpenTable’s position as a trusted partner.
- Develop game changing and unique strategic offerings for standout restaurant partners that reflect their unique goals, voice, and vision.
- Represent OpenTable at industry events and roundtables, building brand visibility and staying closely connected to culinary culture and trends.
- Set the strategy and objectives for how the Key Accounts team can elevate OpenTable’s most prestigious restaurant partnerships.
- Lead high-impact programs that showcase chef talent and restaurant brands through innovative marketing, events, and strategic collaborations.
- Build and manage budgets and financial models to ensure efficient resource allocation and measurable value delivery.
- Apply structured problem-solving and data-driven analysis to shape partnership strategies, identify new opportunities, and optimise programs.
- Orchestrate large-scale, cross-functional initiatives from concept through execution, collaborating with Marketing, Events, Partnerships, and Account Management.
- Translate strategic objectives into scalable operational plans, identifying risks, dependencies, and resource needs across initiatives.
- Bring operational rigour to complex programs that you own—defining goals, ensuring clear workflows, driving clear communication alignment, and ensuring timely delivery with clear and measurable KPIs.
- Establish operational systems, frameworks, tooling, and/or processes that enable the team to scale, improve efficiency, and track impact over time.
- Create systems and tools to measure engagement, success metrics, and partnership impact.
- Build internal communication frameworks to keep teams aligned and informed on key account activity, goals, and outcomes.
- Act as a strategic advocate for key accounts, aligning internal and external stakeholders to deliver shared value.
- Represent OpenTable in high-level conversations, presenting with clarity and credibility to executive stakeholders and external partners.
- Engage with partners and prospects pre-sale to drive win rates in cooperation with account teams as necessary
- Design and scale programs that build community among key accounts—such as mentorships, ambassador programs, and nonprofit/philanthropic partnerships.
- Foster a sense of shared identity and long-term value across the Key Accounts ecosystem.
- Contribute to OpenTable’s thought leadership by shaping how we show up in the broader hospitality space.
Requirements
- Bachelor’s degree and 6+ years of experience in strategic partnerships, marketing, hospitality, brand strategy, or program management—preferably with exposure to high-profile talent or luxury/lifestyle brands.
- Experience in community building, talent branding, or industry engagement is a strong plus.
- 30% Travel commitment required
- Exceptional leadership, strategic thinking, and critical problem-solving skills with a proven track record of delivering measurable business outcomes.
- Demonstrated ability to manage multiple high-visibility, cross-functional initiatives with strong organization, prioritization, and execution discipline.
- Excellent verbal and written communication skills, with the ability to clearly and persuasively convey complex ideas to both internal and external stakeholders, including executive audiences.
- Strong relationship-building and stakeholder management skills.
- Highly organized, proactive, and results-driven, with a strong bias for action.
- Passion for restaurants, culinary culture, and the broader hospitality industry.
- Proficiency in Google Workspace, Salesforce, and data analytics tools such as Preset, Looker, Tableau, or similar platforms.
