OpenTable

Senior Manager, Key Account Relations

OpenTable

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $110,000 - $125,000 per year

Job Level

Senior

Tech Stack

ChefTableau

About the role

  • Serve as the strategic, operational, and creative leader for OpenTable’s Key Accounts initiatives focused on Chef Talent and Community
  • Define and execute high-impact programs that elevate OpenTable’s most prestigious restaurant partners
  • Cultivate strong relationships with leading chefs, restaurateurs, and industry influencers
  • Develop strategic offerings tailored to standout restaurant partners
  • Represent OpenTable at industry events and roundtables
  • Set strategy and objectives for the Key Accounts team to elevate prestigious restaurant partnerships
  • Lead high-impact programs showcasing chef talent and restaurant brands through marketing, events, and strategic collaborations
  • Build and manage budgets and financial models to ensure efficient resource allocation and measurable value delivery
  • Apply structured problem-solving and data-driven analysis to shape partnership strategies and optimise programs
  • Orchestrate large-scale, cross-functional initiatives from concept through execution with Marketing, Events, Partnerships, and Account Management
  • Translate strategic objectives into scalable operational plans, identifying risks, dependencies, and resource needs
  • Define goals, workflows, communication alignment, and KPIs for complex programs owned
  • Establish operational systems, frameworks, tooling, and processes to enable team scaling and impact tracking
  • Create systems and tools to measure engagement, success metrics, and partnership impact
  • Build internal communication frameworks to keep teams aligned on key account activity and outcomes
  • Act as a strategic advocate for key accounts, aligning internal and external stakeholders to deliver shared value
  • Present with clarity and credibility to executive stakeholders and external partners
  • Engage with partners and prospects pre-sale to drive win rates in cooperation with account teams
  • Design and scale programs that build community among key accounts, such as mentorships, ambassador programs, and nonprofit/philanthropic partnerships
  • Foster a sense of shared identity and long-term value across the Key Accounts ecosystem
  • Contribute to OpenTable’s thought leadership and shape how the company shows up in the broader hospitality space
  • Report to the Director of Key Accounts
  • Remote position with up to 30% domestic travel

Requirements

  • Bachelor’s degree and 6+ years of experience in strategic partnerships, marketing, hospitality, brand strategy, or program management
  • Preferably experience with high-profile talent or luxury/lifestyle brands
  • Experience in community building, talent branding, or industry engagement is a strong plus
  • 30% Travel commitment required to represent OpenTable and the Key Accounts team at industry, account, or OpenTable events
  • Exceptional leadership, strategic thinking, and critical problem-solving skills with a proven track record of delivering measurable business outcomes
  • Demonstrated ability to manage multiple high-visibility, cross-functional initiatives with strong organization, prioritization, and execution discipline
  • Excellent verbal and written communication skills, with the ability to clearly and persuasively convey complex ideas to both internal and external stakeholders, including executive audiences
  • Strong relationship-building and stakeholder management skills
  • Highly organized, proactive, and results-driven, with a strong bias for action
  • Passion for restaurants, culinary culture, and the broader hospitality industry
  • Proficiency in Google Workspace, Salesforce, and data analytics tools such as Preset, Looker, Tableau, or similar platforms