OpenRouter

Enterprise Support Engineer

OpenRouter

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

GoGrafanaJavaJavaScriptNode.jsPythonSQLTypeScript

About the role

  • Serve as the technical anchor for our largest customers
  • Own technical resolution for inbound enterprise inquiries and incidents
  • Analyze logs and API usage patterns to identify errors
  • Create minimal reproduction scripts to confirm defects
  • Assess incoming requests by business impact
  • Provide technical data for Quarterly Business Reviews
  • Update stakeholders during service disruptions
  • Convert investigations into documentation and troubleshooting tools
  • Act as the voice of the enterprise customer for feedback

Requirements

  • 3–5+ years of experience in an external-facing support role within a B2B SaaS or API-first environment.
  • Deep familiarity with RESTful APIs, HTTP status codes, Server-Sent Event streaming, and authentication methods (OAuth, Bearer tokens).
  • Proficient in at least one programming language used by our customers (Python, TypeScript/Node.js, Go, Java, etc).
  • Experience querying logging and monitoring platforms (e.g., Datadog, Grafana, etc).
  • Basic proficiency with SQL or similar query languages.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
RESTful APIsHTTP status codesServer-Sent Event streamingOAuthBearer tokensPythonTypeScriptNode.jsGoJava
Soft Skills
technical resolutionstakeholder communicationcustomer feedbackanalytical skillsdocumentationtroubleshootingincident managementbusiness impact assessment