OpenRouter

Customer Engineer

OpenRouter

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cloud

About the role

  • Lead technical discovery calls to understand the prospect's AI/ML architecture, use cases, and requirements.
  • Develop expertise in OpenRouter’s products and solutions, and how they can be leveraged to solve business problems.
  • Assess technical fit, including API integration, model requirements, data residency needs, and compliance requirements.
  • Design and deliver customized product demonstrations showcasing OpenRouter's capabilities for prospects’ specific use cases.
  • Create demos to showcase OpenRouter and manage proof-of-concept environments.
  • Partner with AEs throughout the sales cycle from discovery through close. Respond to proposals and technical questions from customers. Present at customer meetings, QBRs, and executive briefings.
  • Address technical objections and competitive positioning and support contract negotiations on technical terms, SLAs, and implementation timelines.
  • Provide feedback to the Product and Engineering teams on feature requests, competitive gaps, and market requirements. Contribute to product roadmap prioritization based on customer needs.
  • Stay current on AI/ML trends and competitive landscape.

Requirements

  • 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.
  • Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure.
  • Excellent presentation skills with the ability to explain complex technical concepts to varied audiences. Strong problem-solving skills and ability to architect solutions under pressure.
  • Customer-first mindset with genuine desire to help customers succeed.
  • Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationsoftware developmentcloud infrastructureAI/ML technologiesmachine learning platformscustomized product demonstrationsproof-of-concept environmentstechnical discoverydata residencycompliance requirements
Soft Skills
presentation skillsproblem-solving skillscustomer-first mindsetability to explain complex conceptscollaborationtechnical objection handlingcompetitive positioningfeedback provisionsolution architectureadaptability under pressure