Openprovider

1st Line Support Engineer, English & Dutch speaker

Openprovider

full-time

Posted on:

Location Type: Remote

Location: Suriname

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Tech Stack

Linux

About the role

  • Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system
  • Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts
  • Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
  • Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services
  • Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
  • Actively learning, on your own and with the team, about our products, technologies, and tools
  • Finish in time company courses and activities
  • Take care of abuse request and enduser queue
  • Communicate incidences that prevent normal job on time

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • 2-5 years of experience in Customer Technical Support
  • Fluent English and Dutch speaker
  • Excellent communication skills
  • Proactive, polite & empathetic in communications with peers and customers
  • Able to express thoughts well and grammatically correct
  • Able to search, structure, systematize and put new and existing knowledge on paper
  • Able to explain complicated things in simple words
  • Able to work autonomously, without direct supervision
  • Good at managing expectations of others
  • Enthusiastic and willing to learn new things
  • Great team player and has a good sense of humor
  • Great SSL knowledge, about processes, errors and validations.
  • Knowledge on Rare TLD processed
  • Proper knowledge of Excel.
  • Able to keep an SLA and work under pressure.
  • Nameserver & DNSSEC knowledge
  • Mail server and mail filters knowledge / spamexperts.
  • API knowledge
  • Nice to have Basic knowledge of Linux
  • Ability to search and read logs
  • Experience in working with ticketing systems (Zendesk, OTRS, etc.)
Benefits
  • 100% Remote Work: Work from anywhere in the world - we’re a fully remote company with no mandatory office presence.
  • Paid Time Off & Sick Leave: We encourage rest and recovery — take time to recharge when needed.
  • Quarterly & Annual Reviews: Transparent performance conversations with space to grow, learn, and progress.
  • Global Team Culture: Collaborate with open-minded colleagues from over 25 countries - we value diversity and inclusion.
  • Regular Online & Offline Events: Virtual coffee breaks, online games, meetups, and company gatherings to keep our connections strong.
  • Learning & Growth Opportunities: Internal workshops, cross-team projects, and knowledge-sharing sessions to keep developing your skills.
  • Modern Remote Workplace: We’re proud to be an ISO 27001-certified organization, ensuring high standards of security and professionalism in everything we do.
  • Tools That Empower You: We provide access to top collaboration tools and platforms that make remote teamwork efficient and enjoyable.
  • Supportive Environment: A culture that values trust, transparency, and wellbeing, we believe happy people build better products.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SSL knowledgeRare TLD processingExcelNameserver knowledgeDNSSEC knowledgeMail server knowledgeMail filters knowledgeAPI knowledgeLinux knowledgeLog analysis
Soft Skills
communication skillsproactivepoliteempatheticautonomousexpectation managemententhusiasticteam playerproblem-solvingability to explain complex concepts
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science