Customer Support, Community Manager
OpenProject | open source project management software
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Handle all customer queries in a friendly and efficient manner
- Ensure user satisfaction by tailoring solutions to individual needs
- Monitor and address community questions and interact with the OpenProject community
- Provide feedback to product, marketing, and sales teams based on customer interactions
- Provide online training and demos to users
Requirements
- Proficient in both English and German (written and verbal)
- Initial work experience, ideally within customer support, sales and/or finance at a tech company
- Completed Bachelor’s degree
- Tech-savvy
- Caring attitude towards clients and users.
Benefits
- Employee benefits such as job bikes and paid child care.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceuser satisfactionproblem-solvingcommunicationtrainingfeedbackcommunity engagementtailoring solutionscaring attitudetech-savvy
Certifications
Bachelor's degree