OpenProject | open source project management software

Customer Support

• Handle all customer queries in a friendly and efficient manner
• Ensure user satisfaction by tailoring solutions to individual needs
• Monitor and address community questions and interact with the OpenProject community
• Provide feedback to product, marketing, and sales teams based on customer interactions
• Provide online training and demos to users

Customer Support, Community Manager

Full-stack Engineer

• Develop frontend and backend features and improvements for OpenProject in a secure, well-tested, and high-performing manner.
• Produce code that meets internal standards for style, maintainability, and best practices for a highly scalable web environment.
• Propose improvements to product quality, security, and performance where necessary.
• Fix prioritized bugs from the bug backlog.

Senior Full-Stack Developer

Account Manager

• Build and maintain strong, long-lasting relationships with potential clients, with a focus on French-speaking customers by identifying and tailoring solutions to their individual needs, making sure they receive a timely response and suggesting best practices to them
• Conduct demo sessions for OpenProject prospects (in person and remote) and clients based on customer needs
• Negotiate tender and contract terms and conditions to meet both client and company needs
• Lead and accomplish Proof of Concepts to successfully introduce OpenProject at large organisations, managing stakeholder interactions, providing training and consulting support, conducting use case analysis, identifying product gaps and handing them over to the product teams to further shape the product together based on users’ needs
• Lead clients on their migration journey from Jira to OpenProject, translating their use cases to OpenProject and guiding them on their journey of change
• Represent our team at conferences, connecting with clients and partners and presenting OpenProject, delivering talks, taking part in podcasts or other French interviews
• Collaborate with our partners to deliver the best solutions for new customers
• Work hands-on where needed, while also thinking systemically about how your work fits into the bigger picture
• Communicate clearly and proactively in a remote-first environment, adapting your message to different audiences and contexts
• Collaborate cross-functionally with teams such as Sales, Customer Support, Product, Engineering and Marketing to ensure shared understanding and coordinated execution
• Bring in your own approaches, insights, and lessons learned from previous roles and experiences.

Senior Account Manager

Customer Success Manager

• Be the first point of contact for our users, expertly handling all customer queries via CRM and phone, covering everything from product features and technical issues to billing.
• Identify and tailor solutions to individual needs, ensure timely responses, and suggest best practices to help users get the most out of OpenProject.
• Build strong, long-term relationships with high-value customers through regular check-ins, identifying opportunities for upsells or cross-sells, and proactively managing churn risk.
• Monitor and address community questions and requests, actively interacting with the OpenProject community primarily through forums and within the software itself.
• Provide valuable feedback to our product, marketing, sales, and engineering teams based on customer interactions, collaborating closely with all teams to identify areas for improvement.

Marketing

• Create engaging content
• Understand our open source software and communicate technical concepts and their impact in an accessible and compelling way.
• Write blog posts, social media content, and other materials that strengthen our voice and connect with our audience.
• Handle translations & localization
• Use the Crowdin platform to translate content from English to German, ensuring accuracy, clarity, and high linguistic quality.
• Maintain our digital presence
• Support our website’s content management by identifying needed updates, adding new content, and ensuring everything is accurate and up-to-date.
• Strengthen our community and visibility
• Contribute to initiatives that help more people get to know OpenProject while also deepening the understanding of our existing community’s needs.
• Support visibility efforts including SEO, GEO, events, with a focus on authentic engagement and community growth.
• Support the team
• Review marketing content, assist with coordination tasks, and help wherever needed.
• Bring reliability, flexibility, and initiative to everything you do.

Marketing Intern

• Own new product initiatives end-to-end from problem definition to launch
• Shape the roadmap, evaluate and prioritize ideas
• Bridge disciplines: think like a product manager, act like an engineer
• Build quick prototypes and work closely with engineers and stakeholders
• Communicate clearly and proactively in a remote-first environment
• Collaborate across functions: align with Sales, Marketing, UX/UI, QA, and leadership

Product Tech Lead

• Join an existing team of experienced and passionate senior developers
• Develop frontend and backend features and improvements to OpenProject
• Advocate for improvements to product quality, security, and performance
• Fix prioritized bugs listed in our bug backlog and solve challenging technical problems
• Recognize and propose solutions for impediments to team efficiency

• Create engaging content
• Understand our open source software and communicate technical concepts and their impact in an accessible and compelling way.
• Write blog posts, social media content, and other materials that strengthen our voice and connect with our audience.
• Handle translations & localization
• Use the Crowdin platform to translate content from English to German, ensuring accuracy, clarity, and high linguistic quality.
• Maintain our digital presence
• Support our website’s content management by identifying needed updates, adding new content, and ensuring everything is accurate and up-to-date.
• Strengthen our community and visibility
• Contribute to initiatives that help more people get to know OpenProject while also deepening the understanding of our existing community’s needs.
• Support visibility efforts including SEO, GEO, events, with a focus on authentic engagement and community growth.
• Support the team
• Review marketing content, assist with coordination tasks, and help wherever needed. Bring reliability, flexibility, and initiative to everything you do.

Customer Support, Community Manager

Senior Full-Stack Developer

Senior Account Manager

Customer Success Manager

Marketing Intern

Product Tech Lead

Senior Full-Stack Developer

Marketing Working Student