Employee Relations Lead
OpenLoop
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Serve as the primary escalation point for complex employee relations issues
- Conduct thorough, impartial investigations (e.g., misconduct, policy violations) and produce clear defensible documentation
- Partner with Legal and senior HR leadership on sensitive or high-risk cases
- Advise and coach managers on corrective action and conflict resolution
- Guide leaders through difficult conversations while ensuring consistency and compliance
- Identify patterns in ER cases and proactively recommend manager enablement or policy improvements
- Oversee ADA accommodations and interactive process management end-to-end
- Partner closely with Benefits or LOA administrators/vendors on FMLA, disability,and state leave programs
- Step in to manage complex or escalated leave cases requiring nuanced judgment
- Monitor and apply federal, state, and local labor laws (e.g., ADA, FMLA, FLSA and EEOC)
- Ensure consistent application of policies and practices across employee populations
- Maintain audit-ready documentation and support responses to agency claims or legal inquiries
- Develop and refine policies, guidelines, and SOPs related to employee relations, accommodations, and workplace conduct
- Standardize ER practices to improve consistency, fairness, and scalability
- Analyze employee relations and accommodations trends to identify systemic issues
- Provide recommendations to HR and business leaders to reduce risk and improve employee experience
Requirements
- 5+ years of dedicated experience in Employee Relations and Accommodations.
- Proven experience leading workplace investigations and managing complex ER cases.
- Strong knowledge of FMLA, ADA, and EEOC regulations.
- Experience supporting multi-state employee populations
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee relationsinvestigationspolicy developmentdocumentationconflict resolutionADA accommodationsFMLA managementlabor law complianceaudit documentationdata analysis
Soft Skills
coachingcommunicationproblem-solvingleadershipinterpersonal skillsjudgmentrecommendationconsistencyfairnessscalability