OpenLoop

Implementation Support Specialist

OpenLoop

full-time

Posted on:

Location Type: Hybrid

Location: Lima • Peru

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Job Level

Junior

About the role

  • Supports implementation readiness by reproducing and documenting issues, validating configuration changes, and ensuring system stability before client handoff.
  • Maintains trackers, dashboards, and shared documentation to reflect testing progress, open issues, and project status.
  • Performs basic configuration validations, tests fixes, and identifies potential risks or inconsistencies.
  • Collaborates with internal teams and Customer Success to communicate issue status and test outcomes.
  • Provides QA coverage and testing support to Implementation Specialists and TPMs.
  • Maintains incident logs, documents test results, and updates the internal knowledge base.
  • Escalates issues promptly with severity details and context to ensure proper triage.
  • Identifies recurring issues or inefficiencies in testing and implementation workflows, recommending improvements to enhance quality and team operations.
  • Works closely with Implementation team to align on priorities, testing needs, and timelines across multiple client projects.

Requirements

  • Bachelor’s degree in Business or Industrial Engineering, Information Systems, or related field.
  • 0–2 years SaaS support, QA, or troubleshooting experience; strong documentation and problem-solving skills
  • Ability to quickly learn and apply software configuration and troubleshooting skills (preferred).
  • Curiosity about technology and willingness to learn low-code/no-code tools or workflow automation (e.g., Zapier, Make) is a plus.
  • Strong organizational and time management skills; able to handle multiple priorities.
  • Proactive problem-solver with a collaborative mindset.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work in a hybrid work model.
Benefits
  • Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).
  • Full-time schedule: Monday–Friday, 9am–6pm.
  • Unlimited vacation days 🏖️ — yes, we mean it!
  • EPS healthcare (Rimac) covered 100%.
  • Oncology insurance (Rimac) covered 100%.
  • AFP retirement plan.
  • Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.
  • Company laptop and tools provided.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS supportQAtroubleshootingsoftware configurationproblem-solving
Soft Skills
documentationorganizational skillstime managementcollaborative mindsetproactive problem-solver