OpenLoop

Medical Operations Specialist

OpenLoop

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Monitor and support provider adherence to schedules, workflows, and operational expectations.
  • Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
  • Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.
  • Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations.
  • Address provider questions or concerns in a timely, professional, and supportive manner.
  • Track and support reporting on key operational and performance indicators (KPIs).
  • Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate.
  • Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
  • Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
  • Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.
  • Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
  • Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.
  • Other duties as assigned.

Requirements

  • 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred).
  • Bachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience.
  • Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population.
  • Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset.
  • Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk).
  • Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus.
  • Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams.
  • Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data.
Benefits
  • Medical, Dental, and Vision plans
  • Flexible Spending/Health Savings Accounts
  • Flexible PTO
  • 401(k) + Company Match
  • Life Insurance, Pet insurance, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare operationsprovider supportadministrative operationsclinical operations supportoperational standardsworkflow managementtechnical troubleshootingKPI trackingdocumentation
Soft Skills
highly organizedattention to detailclear communicationservice-oriented mindsetprioritizationescalationcollaborationproblem-solvingadaptability
Certifications
Bachelor’s Degree in Healthcare AdministrationBachelor’s Degree in Business AdministrationBachelor’s Degree in Health Services Management